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Unified Comms

At Acronyms we help businesses communicate in the most efficient manner possible, by introducing new technology such as VoIP telephony and collaboration tools such as Microsoft Teams. 

Unified Comms Explained.

Unified comms is the combination of multiple communication methods such as telephony, video calling, email and instant messaging into a single approach that utilises the strengths of each individual platform to increase productivity. 

In its simplest form, unified comms ensures that the communication tools within your business are working together . For example, a unified comms approach might ensure that when you are out of the office, any incoming calls are diverted to your mobile or that if you receive a voicemail, it is sent to you via email to listen to.

Simple improvements like these can improve the efficiency of your organisation, whilst the combination of many technologies into one platform, such as Microsoft Teams, can often result in cost savings too. 

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VoIP Telephony

VoIP telephony makes use of the internet as opposed to traditional copper wiring. You can still use a handset that looks and works like a traditional phone if you’d like, but you get greater functionality and the ability to use an online platform too.

What’s more, with modern internet connections being far more effective than that of traditional wiring, costs are often lower than an existing phone system and therefore in many instances, you get far more, for less.

3CX Phone Systems

At Acronyms we are a 3CX reseller and we believe in their phone system so much, we even use it for ourselves! 

It allows our teams to answer the phone wherever they may be, whether they’re working from home or at the office. It means they can transfer calls smoothly between one another and set up web conferencing with clients, whilst it also connects with our CRM so we can track who we’ve spoken to, when we’ve talked and what we’ve been talking about. 

Below are a list of benefits of using the 3CX phone system. 

VoIP Telephony Features

Call Screening

Screen calls with the press of a button, diverting known callers to different handsets, mobiles or mailboxes.

Voicemail to Email

Voicemails are transcribed and sent to your email address automatically so you never miss a message.

Do Not Disturb

Set your phone to ‘Do Not Disturb’ so that calls cannot distract you from that important task or impending deadline.

Multiple Platforms

Use a traditional telephone, a mobile device or your computer and a headset – whatever works for you!

Call Conferencing

Easy to configure call conferencing that can include internal and external phone numbers and handsets.

Facilitate Home Working

3CX allows your employees to access your entire phone system, and all the functionality they would have from within the office, wherever they have an internet connection. This ensures your workforce can remain flexible and take and make calls wherever they may be, including on the move! 

Forecast Costs Accurately

Every 3CX user on your system is allocated inclusive minutes at a fixed cost, similar to that of many monthly mobile phone contracts. This allows you to calculate exactly how much you will spend on telephone costs every month, without receiving any nasty surprises at the end of the month. 

Scale With Your Business Needs

With 3CX you can scale the platform quickly to meet your business needs, whether this means adding or removing users to shift to changing demands. What’s more, because you don’t need a physical handset to operate 3CX, new users can start making and receiving calls straight away!

A Single Point Of Contact

As an IT system, you no longer need to worry about having an IT provider and a separate telecoms provider whilst being stuck in the middle. Acronyms can support both your IT systems and 3CX, ensuring the two work together in unison. 

Microsoft Teams.

Microsoft Teams is a collaboration tool and unified comms platform that allows you to chat, meet, call and work on documents, all in one place, by utilising the power of the internet. 

It combines video conferencing, file sharing and document storage to act as your organisation’s primary location for office work. Built upon Microsoft’s Office suite, and software you’ll be familiar with such as Word, Excel and PowerPoint, it’s easy to use and simple to navigate. 

Microsoft Teams is an incredibly powerful tool, and again, it is something that the Acronyms team use daily. In fact, we’re so fond of Teams that we put together a list of our five favourite features, which you can read on our blog here.

We also featured in a webinar to the right, that explains the changing nature of meetings and how we believe Microsoft Teams is the perfect tool to help organisations adapt to those changes. 

Speak to us about Unified Comms.

We’d love to talk to you about our unified comms services and how they might help your business. If there’s any way in which we can help, or if you have a question and would like to know more, please get in touch and we’ll be happy to help!