Hospitality Industry

When working with a new business, we believe it’s important that we know our clients thoroughly before we begin.

We want to understand what makes you unique, and different to your competitors in the market. We want to hear about the work you do, but also how you do it. Perhaps most importantly, we’re keen to learn about where you’d like to head and what your ambitions are.

We believe successful client-supplier relationships grow best as partnerships. To achieve this we need to have an in-depth understanding of your business as if it were our own. This gives us the best opportunity to create a long-term IT strategy that’s successful for your organisation.

Only by working in partnership and considering the long-term together do we believe we can offer you the best advice and recommendations, that will help you achieve your long-term objectives. 

Once we have an understanding as to what makes your hospitality business stand out from the crowd, as well as the aims you have for the business, we can take a look under the bonnet at the IT in your business.

We’ll begin by gathering information about any problems you might be facing and your current experience with the IT network. We’ll be keen to understand what the experience is like for all users, as there may be some issues you’re simply unaware of. 

With your first-hand account considered, we’ll then conduct our own technical survey. This involves the use of sophisticated software that analyses your network and IT infrastructure, creating a report for us to read. This helps us spot issues and possible causes.

By studying both the input of users and the results of our analysis, we will have a complete picture of the IT used within your business. From here, we’re perfectly positioned to create a long-term plan for you.

Having been thorough with our research of your business, we can start to plan what IT services you might require to help you achieve your goals. It’s not about just fixing problems, but providing long-term solutions that will help your business develop.

This involves the combination of a project manager, a senior IT engineer and a member of the business development team. This allows us to keep a well-rounded approach in mind, that works both technically and practically. We don’t want to recommend solutions, that in fact cause more problems than those we looked to solve in the first place.

With research and planning completed, we get to the implementation stage. 

The stages prior to this point are critical to ensure that this stage proceeds well. We always want things to run on time and on budget. 

Where possible, we’ll design our implementation to run outside of your standard operating hours, whenever they may be, to keep disturbances to a minimum. Where it can be avoided, we want to provide new solutions without downtime, disrupting your employees or customers. 

With an IT solution installed, this journey isn’t over. 

Such is the nature of IT and technology, it’s always improving and changing. It never stands still. This means we need to be vigilant and continue to monitor your use of IT to ensure the solutions we put in place remain up-to-date and continue to be the best means of achieving your long-term goals.

We provide each of our hospitality clients with a dedicated account manager. The account manager is responsible for looking after your business and making sure that the technology you rely upon is managed, maintained and cared for.

For example, your account manager will make recommendations as hardware reaches the end of its life cycle, with plenty of advance warning, so you can budget accordingly.

Working alongside you, we’ll continue to adjust the long-term roadmap so it keeps you on track to hit those long-term goals, no matter how the business context may change.