IT Support Plymouth
If you’re looking for the best IT support services Plymouth has to offer, look no further than Acronyms. We’ve been providing professional IT support solutions since 2003, specialising in some of the most comprehensive IT support Plymouth has to offer. Delivering expert technical assistance, we efficiently resolve any challenges you’re facing to help your business achieve its long-term objectives.
Your IT infrastructure is the backbone that supports and powers your team through the day. It’s for this reason that choosing the right IT partner plays a vital role in making the most out of your working hours, maximising the productivity of your employees and perhaps most important, nurturing business growth and success.
Our team of professional engineers, technicians and consultants specialise in delivering bespoke IT support services to large and small businesses alike. From Plymouth to Penzance, we offer top-notch technical assistance to organisations throughout the South West region, with services ranging from IT support and cyber security to cloud migration and VoIP. With extensive experience and expertise working with a diverse array of businesses, our team can provide the guidance and support your business needs to flourish in the digital era.
We Provide IT Support Plymouth Businesses Can Rely On.
Outsourcing your IT support will give you and your employees the chance to focus on more important things – like growing your business. Meanwhile, we’ll do what we do best. Our team will proactively manage your network and infrastructure, ensuring you have the secure and reliable technical foundations your business needs to overcome challenges and achieve your long-term objectives.
At Acronyms, we specialise in supporting the infrastructure you and your employees require for efficient, hassle-free operations day-to-day. Our IT support solutions aim to provide our clients with accessibility and security at every level, covering everything from networks, servers, and storage to computers, mobile devices and third-party software.
Click on each of the sections below to read more about our five-step journey.
Our five-step journey has been developed to address any hurdles you may encounter and help your business regain any lost time as a result of unforeseen technical issues.
As a leading IT support company here in Plymouth, Acronyms serves a diverse range of businesses from across the city. As every one of our clients has unique needs and requirements, our team makes it a priority to sit down and have a frank and honest conversation with you to gain a comprehensive understanding of your business’s needs and demands.
Our IT support services are designed to help your business succeed. We offer a bespoke IT roadmap that takes into account the specific needs of your organisation, providing helpdesk support and on-site assistance whenever you require it. Our proactive maintenance services also ensure our team can identify any potential technical issues before they escalate. With a four-hour response time, we aim to resolve any issues you’re dealing with as quickly as possible and help you take back the time your business is losing to unnecessary downtime and disruption.
Our Clients in Plymouth
We’re experienced in working with a range of clients, from small to large, across a selection of different industries and sectors. From our headquarters at Plymouth Science Park, we’ve supported businesses across Plymouth, Devon and the wider South West since 2003.
Doing the correct thing is behind everything we do so from the first conversation we focus on the long term. We want our advice to support your business today, so you can concentrate on what you do best, but also long into the future so you can hit your goals and aspirations.
Whoever you are, whatever you do, you’ll be treated with the same care and attention you’d give your own business. We want you to consider our IT support services an extension of your existing team, which is there to help you succeed and overcome any hurdles along the way.
What do I get?
Quick Response Times
At Acronyms, we aim to respond as quickly as possible to any issue or challenge your business is facing, regardless of its complexity or size. Our service level agreements guarantee a response time of four hours or less. When you raise a support ticket, our team will always attempt to resolve the problem over the phone or email right then and there– for more complex issues that require onsite assistance, our field engineers are here to help.
Modern businesses need room to scale up, evolve and grow. That’s why we implement cloud-based, scalable IT solutions designed for heightened flexibility and adaptability. We offer standard and premium IT support packages and can tailor our bespoke IT solutions to meet the specific requirements of your operations. By offering scalable solutions, your IT can meet the changing needs and demands of your business as you navigate the digital era.
Acronyms offer a remote service with 24/7 monitoring. This ensures your servers and IT infrastructure are consistently managed, maintained and protected from any external threats that could compromise your business, such as data breaches. Our round-the-clock services enhance the security of your network and ensure the smooth running of your operations day-to-day.
Dedicated Account Management
At Acronyms, we are dedicated to providing professional, transparent IT support services. That’s why we pair each and every single one of our clients with one of our dedicated account managers. Your account manager will work closely with you to gain an in-depth understanding of your business objectives. This ensures you and your team will receive support from a professional who knows the long-term goals of your business like the back of their hand.
“I can’t imagine operating our business with out Acronyms. I would have no hesitation whatsoever in recommending them.”
Cattewater Harbour Commissioners were using a small IT support company when it became clear, due to an urgent situation requiring immediate assistance, that their existing provider could not meet the needs and growth of the organisation.
Our field engineers reacted quickly, resolving the issue within the hour. Over subsequent years, we’ve worked with Cattewater Harbour Commissioners to provide ongoing IT support, as well as assistance with other projects including their IT infrastructure, cyber security and a communication suite.
Frequently Asked Questions.
How much does IT support cost?
The cost of IT support depends on the level and type of support your business requires. Factors such as the number of employees in your business and the kind of services you require can impact costs. Many companies will create a plan with their IT support providers, which considers the individual needs of their business.
What is onsite IT support?
Onsite IT support covers a wide range of solutions and can be provided to assist your current team through a busy period or offer specialist knowledge throughout the length of a project. Onsite support might also include instances where a query cannot be resolved remotely. In this instance, it is vital to ensure that the IT support company can provide engineers swiftly so that your business can get back on track as soon as possible.
In situations where remote IT support isn’t enough to resolve technical issues, your team can submit a request, and a field engineer will be deployed to your place of work. With our HQ in Plymouth, we have field engineers in the city, reducing potential downtime and disruption as they may their way to your offices. Our experienced field engineers will also explain site-based issues in a language that is easy to understand, so you know precisely what has happened and how we’ve solved the problem.
What is remote IT support?
As the name suggests, remote IT support is the provision of technical guidance and support to businesses remotely, without the need for an onsite visit. Your IT support provider will be able to access your hardware from their location, making it easier to offer support over the phone or via email without having to visit in person. These days, many IT problems can be solved remotely. This means that your business experiences less downtime and disruption to your workflow is minimised.
Many businesses choose remote IT support for its ease of use and simplicity. For example, your team can contact Acronyms to raise a support ticket via phone or by email, and we’ll strive to resolve whatever issue they’re experiencing remotely. Where access to a computer or laptop is required, our remote help desk platform allows us to access the device with the click of a button. This way, we can maintain fast response times and get your team back up and running without the need for extensive travel times.
What is managed IT support?
Managed IT support is the provision of comprehensive technical support by an external IT company. This support can include a range of services including software and hardware installation and maintenance, network management, data backup and recovery, cybersecurity and help desk support.
With managed IT support, the external IT company takes on the responsibility of monitoring and managing its client's IT infrastructure to ensure it runs efficiently and securely. This allows the client to focus on their core business activities without having to worry about managing their IT infrastructure themselves.
Managed IT support can be offered as a subscription service, with the IT company providing ongoing support and maintenance for a monthly fee. Alternatively, it can be provided on an ad-hoc basis, with the IT company being called in to provide support as and when required. This is often referred to as a break-fix service.
Acronyms offer an outsourced help desk with our managed IT support package, meaning you can contact our team via phone or email and our engineers will promptly address any concerns, challenges or issues you’re facing. In situations where more complex issues arise, we can also send our engineers out to your business location.
The team at Acronyms are also available to assist your IT manager or internal team with additional support. Boasting specialist knowledge and experience that can aid in project management, we can help you increase capacity during periods of high demand as well as offer valuable guidance through our IT consultancy services.
What should I look for in an IT support company?
An IT support company should offer a range of support options, from managed IT support to unified comms. As a result, when choosing your IT partner, you should consider the services they provide and how those solutions can assist your business.
It is also essential to consider the location of your support. Whilst the location of your remote support might not be a priority, there may come a time when you need an onsite visit – a local company will be able to reach your business in Plymouth much faster than an IT support company based in Switzerland!
Other factors to consider include…
- Expertise and experience
- A service level agreement with a guaranteed response time
- Technical capabilities that ensure they can meet all of your IT support needs.
- Customer support that is responsive, friendly and available when you need it.
- Proactive maintenance and monitoring
- Cyber security expertise
What does an IT support company do?
An IT support company offers a range of IT solutions to support modern businesses of all shapes and sizes. From onsite maintenance support to cybersecurity solutions, an IT support company is your first port of call for any technical issues or challenges your business is facing.
Depending on the support you require, Acronyms can take responsibility for your IT systems and unified comms to ensure that you get the most from your network and infrastructure. We’ll also ensure your devices are working correctly and that your data is safe and secure. Doing so will minimise downtime and provide your team with the support they need to maximise productivity in their daily tasks.
Book a no-obligation consultation.
Acronyms are not just any IT support company. We offer businesses across Plymouth straightforward yet effective advice free of the technical lingo and jargon typical of our industry. Our fully qualified team of engineers, technicians and consultants specialise in the provision of expert technical assistance and can provide you with the support your business needs to flourish, grow and achieve your long-term objectives.
If you would like to find out more about our IT support services, get in touch with the Plymouth branch today.
Tel: 01752 606 553