We believe IT should be helping the financial industry with the work they do, not causing additional problems

So many businesses and individuals are reliant upon the services provided by the financial industry. Should these services fail or not live up to expectations, the consequences can be far-reaching for everyone involved.

Whether you’re a bookkeeper, an insurance broker, an accountancy practice or a private equity firm, you need IT and technology you can trust, that can help your business operate effectively and provide a service your clients benefit from.

So with that in mind, here’s how we work with organisations across the financial sector.

two people talking about services for clients in the financial industry

Our five-step IT journey for the financial industry is designed to reduce the time lost to IT issues

  • Before we can make IT recommendations, we need to understand your financial firm almost as well as you do. This means learning not just what you do, but how you do it. We also want to know what makes you different from the competition and where you’d like to take your firm in the future.

    We believe successful partnerships are built on a long-term approach. By taking the time to get to know your firm and its needs, we can develop an IT strategy that works for you. Only by keeping the long-term in mind can we ensure the advice we give and the technology we implement truly supports your goals.

  • Once we’ve gotten to know your financial firm, we turn our attention to the IT you currently use. We’ll start by asking about any issues you’re facing and gathering feedback on your team’s experience with your technology. If there are immediate concerns or areas where improvements are needed, we want to hear about them directly.

    We’ll also carry out a technical survey of your setup, including your network, hardware and system configuration. With input from both a user’s perspective and a technical one, we can develop a full picture of your current IT and use this as the foundation for your strategy.

  • The planning stage is where we take everything we’ve learned about your firm and map out the best way forward. Our senior engineers work with a dedicated project manager and a member of the business development team to create a clear, actionable roadmap for your IT strategy. Having multiple perspectives ensures the plan works not only on a technical level but also in a way that suits your team and aligns with your long-term goals.

    When the plan is ready, we’ll present it to you in everyday, jargon-free language. You’ll know exactly what we’re proposing, why it’s the best choice and the results you can expect to see.

  • With all the preparation complete, our engineers get to work implementing your IT solution. While it may feel like a long journey from where we began, the careful planning leading up to this stage ensures the implementation is seamless and effective from day one.

    We understand how important it is for your firm to keep running without interruptions. That’s why, wherever possible, we schedule our work outside your standard operating hours, keeping disruption to an absolute minimum.

  • Once your IT solution is up and running, our work doesn’t stop. Technology is always changing, and so are the needs of your firm. We stay proactive, ensuring your IT systems stay up to date and continue to work for you.

    You’ll have a dedicated account manager who keeps an eye on your network, hardware and systems. They’ll let you know when upgrades or replacements are needed well in advance, so you can plan and budget without surprises. We’ll also check in regularly to review your IT setup and make sure it continues to support your goals as your firm grows and changes.

An acronyms employee working on their computer

IT services popular within the financial industry

We provide a range of IT services to the finance sector depending on what their needs may be at the time.

Our most commonly used services by financial firms are:

  • Standard IT Support Package

    Our Standard IT support package is best suited to finance firms that don’t need 24/7 IT support but may have extended office hours or require occasional visits from an engineer.

    This package includes built-in on-site time, which can be used to support larger projects or as a contingency for issues that can’t be resolved remotely.

    We also provide backup testing and a network security review to ensure that your firm remains secure and can recover swiftly if a system backup is needed.

    For larger firms or those with an international client base, our Premium IT support package offers the added benefit of 24/7 support.

  • Leased Lines & Failovers

    With the finance world heavily reliant on cloud-based software like Xero and QuickBooks, we provide internet connections your business can rely upon.

    Our connections are fast, stable and backed by SLAs which means should the worst happen, your internet service provider is contractually obliged to provide a resolution or financial compensation.

    Unlike shared connections, your business benefits from a dedicated line for consistent performance.

    For added peace of mind, we can install failover connections alongside your primary service to ensure that, in the rare event of an outage, you’re still able to get online and support your clients.

  • 3CX VoIP Telephony

    Many financial institutions we work with benefit greatly from the seamless communication provided by the 3CX VoIP telephony platform.

    With 3CX, calls can be made and received using a traditional telephone handset, a computer or on the move with iOS and Android apps. This means your staff, customers and suppliers can stay connected over the phone no matter where they are.

    The platform delivers excellent sound quality and includes features like hunt groups, call recording and IVR menus, all of which are quick and easy to set up and modify.

    This flexible solution is ideal for financial companies of all sizes, as the number of users can scale easily to demand.

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    When you consider the advantages of working faster, with fewer frustrations, and the ability to make quick decisions, you realise your internet connection is a fantastic investment.

    John Best, Managing Director of Best Accountancy

    Leased Line Internet Connection for Best Accountancy

    Best Accountancy found that a very slow internet connection, combined with intermittent service, was impacting how efficiently their employees could go about their work, assisting small businesses with their financial needs.

    As their accountancy practice grew and began to introduce more cloud accounting services, it became clear that their existing internet connection wasn’t providing the service they required.
    We recommended upgrading their internet service to a leased line, providing Best Accountancy with its own direct connection, removing the regular downtime and providing download and upload speeds that allow them to operate effectively…

    Read Case Study

    John Best
    Book a Free Consultation