Leisure & Tourism Industry

Before we get going with the IT recommendations we need to understand your business, almost as well as you do.

We not only want to know what you do but how you do it and the roles that each team of your organisation plays in that process. We also want to understand what your hopes for the future are and what you’d like to achieve in the long term.

We believe strongly that partnerships are the best way to get the most out of supplier-client relations so to plan a long-term strategy we need to understand the journey you’re on.

This way we can be sure that the recommendations we make and the technology we implement in your business helps you on your way to achieving those objectives.

Once we have gotten to understand your organisation, what makes you different and what you’d like to achieve in the future we can start to explore what IT you currently use.

We will speak with key stakeholders to gather their understanding of the technology in your business, but we’ll also conduct a technical survey to get an in-depth look at your network and hardware.

This involves the use of sophisticated software that will inform us of the current health of your network, as well as how it has been configured. 

By combining the knowledge and experience of your staff, with a technical report gives us a well-rounded view of the current situation from a technical perspective. This is particularly useful when added to the organisational information already provided, as we have a complete picture of where we’re starting from and where we want to go. From here we can plan accordingly.

With a thorough understanding of your business, any issues you are currently facing and the technical makeup of your existing network and IT we can begin to plan your future IT strategy.

This will involve our most experienced engineers piecing together all of the data we’ve gathered to create a roadmap for the future.

With that being said, it’s critical that the IT in your business works for your employees and customers too. Therefore we utilise project managers who keep tabs on your long-term objectives established at the beginning to ensure that the strategy always remains on track and keeps organisation performance at its core.

We’ll ensure our plans are relayed to you in easy-to-understand everyday language, free of jargon, so you know exactly what we plan to do, why we believe that’s the best option and the output you can expect to see as a result.

Here the fun work for our engineers can begin!

Whilst it may seem a long way away from the start of the process, all of the planning is critical to ensuring that implementation is spot on and delivers exactly what it is that you require to be successful.

We’re careful to ensure that any implementation comes with as little disruption as possible and will often carry out work outside of your business hours (where possible) to ensure your customers and customer experience isn’t detrimentally impacted by any work we’re doing.

With your IT solution in place, we don’t stop and continue to work with your business to be certain you have the IT provisions you require to keep your customers happy and hit your goals.

Each of our leisure and tourism clients has a dedicated account manager that will monitor the progress of your account in relation to the work we’ve done and the aspirations we both have for the future of your IT.

For example, they will track the health of your devices to ensure they’re replaced before they become an inconvenience to the business. All future planning is done with you in mind, with plenty of notice, so that any future work involving your IT can work around the progress of the business, and not cause additional disruption or stress.