Leisure & Tourism Industry

In the leisure and tourism industry, even small IT issues can have a big impact on customer satisfaction.

We believe leisure and tourism businesses deserve IT that supports them in their efforts to excite their customers

The leisure and tourism industry is like no other. On one side of the business, you have a very public side, working with customers who expect a high level of customer care and experience. Then hidden away you have often underacknowledged backroom administration that ensures everything happens and goes accordingly to plan. For most, it’s almost like two businesses in one!

Whatever your tourist or leisure attraction is, however, it will still rely on technology to ensure it runs smoothly. There is however an added pressure to ensure problems with technology don’t have a knock-on effect and cause problems for the general public.

This is how we work with businesses like yours to ensure that the IT in your business supports your experience and doesn’t spoil it.

Three People Sat Around A Table Discussing Leisure And Tourism Clients

Our five-step IT journey for the leisure and tourism industry is designed to reduce the time lost to IT issues

  • Before we can make IT recommendations, we need to understand your business almost as well as you do. This means learning not just what you do, but how you do it. We also want to know what makes you different from the competition and where you’d like to take your business in the future.

    We believe successful partnerships are built on a long-term approach. By taking the time to get to know your business and its needs, we can develop an IT strategy that works for you. Only by keeping the long-term in mind can we ensure the advice we give and the technology we implement truly supports your goals.

  • Once we’ve gotten to know your leisure and tourism business, we turn our attention to the IT you currently use. We’ll start by asking about any issues you’re facing and gathering feedback on your team’s experience with your technology. If there are immediate concerns or areas where improvements are needed, we want to hear about them directly.

    We’ll also carry out a technical survey of your setup, including your network, hardware and system configuration. With input from both a user’s perspective and a technical one, we can develop a full picture of your current IT and use this as the foundation for your strategy.

  • The planning stage is where we take everything we’ve learned about your business and map out the best way forward. Our senior engineers work with a dedicated project manager and a member of the business development team to create a clear, actionable roadmap for your IT strategy. Having multiple perspectives ensures the plan works not only on a technical level but also in a way that suits your team and aligns with your long-term goals.

    When the plan is ready, we’ll present it to you in everyday, jargon-free language. You’ll know exactly what we’re proposing, why it’s the best choice and the results you can expect to see.

  • With all the preparation complete, our engineers get to work implementing your IT solution. While it may feel like a long journey from where we began, the careful planning leading up to this stage ensures the implementation is seamless and effective from day one.

    We understand how important it is for your business to keep running without interruptions. That’s why, wherever possible, we schedule our work outside your standard operating hours, keeping disruption to an absolute minimum.

  • Once your IT solution is up and running, our work doesn’t stop. Technology is always changing, and so are the needs of your business. We stay proactive, ensuring your IT systems stay up to date and continue to work for you.

    You’ll have a dedicated account manager who keeps an eye on your network, hardware and systems. They’ll let you know when upgrades or replacements are needed well in advance, so you can plan and budget without surprises. We’ll also check in regularly to review your IT setup and make sure it continues to support your goals as your business grows and changes.

IT services popular within the leisure and tourism industry

We provide a range of IT services to the leisure and tourism sector depending on what their needs may be at the time.

Our most commonly used services by these organisations are:

  • Standard IT Support Package

    Our Standard IT support package is ideal for an often seasonal industry that doesn’t need 24/7 support but may have extended operating hours or require occasional visits from an engineer.

    This package includes built-in on-site time, which can be used to support larger projects or as a contingency for issues that can’t be resolved remotely.

    We also provide backup testing and a network security review to ensure that your business remains secure and can recover swiftly if a system backup is needed.

    For businesses that operate around the clock during peak seasons or have international bookings, our Premium IT support package offers the added benefit of 24/7 support.

  • Leased Lines & Failovers

    From managing online bookings to running point-of-sale systems, your business needs a fast, reliable internet connection that won’t let you down.

    Our leased lines provide your business with a dedicated connection that isn’t shared with other users. This means you get consistent speeds and performance, even during peak times.

    We also provide SLAs so in the rare event of an issue, your provider is contractually obligated to resolve it quickly or offer financial compensation.

    For extra peace of mind, we can set up failover connections to automatically take over if your main connection goes down, ensuring your business stays online and operational without disruption.

  • Public Wi-Fi

    Customers expect reliable internet access when they visit you, and having a dependable connection is an easy way to keep them happy. Whether they’re sharing photos, checking emails or looking up information, a strong internet connection makes all the difference.

    Our public Wi-Fi services let your customers connect to the internet easily while keeping your business’s internal systems secure. By separating public access from your network, we protect your business from potential security risks without compromising the experience for your guests.

    We’ve set up public Wi-Fi in a range of tricky locations, including zoos, aquariums and outdoor attractions. Whatever your setup, we can create a solution that keeps your visitors connected and your business safe.

    • >
    Book a Free Consultation