Managed IT Services
A managed IT partner that takes the pressure off, leaving you free to concentrate on running your business.
What are managed IT services?
With managed IT services, a managed service provider (MSP) takes on full or partial responsibility for your organisation’s IT infrastructure, systems and security. Rather than only being there when you need to pick up the phone, an MSP works alongside your business continuously, monitoring your network, applying patches and updates, managing your Microsoft 365 environment and making sure your people can get on with their work without disruption.
Acronyms provides managed IT services to organisations across the South West and the wider UK. We work with everything from small teams with no internal IT through to enterprises with established IT departments.
Our IT services
These are the individual services that make up our packages. Take a complete package, or just the ones you need, each delivered to the same standard.
What each service covers
Here is a closer look at what each service does. Follow any of them through to its own page for the full detail, or speak to us about what you need.
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IT Support
Our IT support gives you a team that takes responsibility for your technology, from everyday troubleshooting through to hardware lifecycle planning and strategic reviews. The same engineers look after your account and come to know your systems as closely as an internal team would.
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IT Infrastructure & Networking
Your applications, data and communications all depend on the network, servers and systems beneath them. Acronyms designs, builds and manages IT infrastructure on premises, in the cloud or across hybrid environments, with monitoring that spots problems before your users do.
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Internet Connectivity
Your connection carries everything your organisation depends on, from cloud applications and email to VoIP calls. We look at how your team works and what is available at your site, then specify, install and manage the right business internet connection.
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Business Continuity
Business continuity keeps you operating during an incident. Disaster recovery restores your systems and data afterwards. We plan, implement and maintain both, turning what might have been days of downtime into a short, managed interruption.
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Cyber Security
Cyber security protects your business from data breaches, financial losses and operational disruption, and it is increasingly what clients and insurers look for when they decide who to work with. As an ISO 27001 certified provider, we configure a defined set of industry standard security products to operate as one coordinated setup across your business.
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Compliance
Certification is the clearest way to show clients and partners that you take security seriously. We guide you through Cyber Essentials and Cyber Essentials Plus and help you maintain them year after year. Risk management is available for businesses that want a broader view of where their exposure sits.
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Communications
A phone call should be simple, reliable and cost effective. Our telephony services cover cloud phone systems, with users, extensions and redirects set up for you, so your phones help you do business rather than get in the way.
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Microsoft Services
Acronyms is a Microsoft partner. We specify, configure and manage the parts of the Microsoft platform that suit your business, from Microsoft 365 rollouts to Azure infrastructure and Copilot adoption. Most businesses use a fraction of what they pay for, so we focus your licensing on what your people actually need.
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Email Security
Email is where most attacks begin, from phishing and impersonation through to invoice fraud. We put filtering, impersonation protection and phishing defence in front of your inbox, and pair it with staff awareness training so your team can spot anything that slips through.
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Business Mobile
The right mobile setup keeps your team productive away from their desks. We manage business mobile plans and the devices that run on them, with the security and controls to protect company data on every phone.
How we deliver your IT services
You can work with us in three ways, depending on the size of your organisation and your internal IT capability.
Managed IT
We act as your technology department, responsible for your systems, infrastructure, security and the everyday support your team relies on.
Co-Managed IT
We work alongside your existing IT team, adding capability and capacity where they are needed most, without the cost of additional permanent headcount.
Enterprise Services
We operate alongside your IT leadership, providing the architecture, planning and specialist engineering behind major change.
You’ll find further details about each option, such as what’s included and how they compare, on our IT Support page. Registered charities and non-profit organisations receive our support at a reduced rate.
Specialist IT support for your sector
We have experience working with a range of clients, from SMEs and enterprise organisations to charities, across different industries and sectors. Over the years, we’ve built particular depth in legal, charity, leisure & tourism and manufacturing, supporting businesses within these sectors across the South West and the wider UK.
We take the time to understand how you work, what the pressures are and what your IT needs to do for you. No matter who your organisation is or what it is you do, you’ll be treated with the attentive nature you’d give your own business. We want to be considered an extension of your team, there to help you overcome hurdles and ultimately succeed.
Why Acronyms?
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A trusted partner since 2003
We’ve supported businesses across the South West and the wider UK for over two decades.
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Certified and accredited
ISO 9001 for quality, ISO 27001 for information security, and Cyber Essentials Plus.
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Dedicated customer success
Every client has a named contact and regular reviews that keep their IT improving.
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Honest, impartial advice
We recommend the correct solution for your business, not the most profitable one.
Our Clients
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St Johns Chambers
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Private: Charles French
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KBG Chambers
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CRCC
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First Light
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Private: Ocean Conservation Trust
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RWA Gallery
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Theatre Royal Plymouth
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Story Of Emily
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Infinity
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Rugged Interactive
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Private: Parc Signs
Frequently asked questions
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Managed IT services is the collective term for the full range of technology services a managed service provider delivers. This covers support, infrastructure, security, compliance, communications and continuity. IT support is one of those services. It covers the help your people receive day to day, from troubleshooting and fixes through to monitoring and maintenance. Acronyms delivers IT support on its own or as part of a wider managed IT agreement.
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Any organisation that depends on its technology. Our clients range from small teams with no internal IT through to enterprises with established IT departments that want extra capability or capacity. The way we work together changes with your size and structure, the standard of service does not.
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Yes. Our Co-Managed IT option adds capability and capacity around your existing team, from service desk overflow and patching through to specialist security work and project delivery. Your team stays in control and chooses where we add the most value.
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Both. Most issues are resolved remotely, which keeps response times short. Onsite support is included in our agreements for the work that needs an engineer in the room, and our local teams across the South West mean an engineer is never far away.
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Acronyms primarily supports organisations across Plymouth, Exeter, Bristol, Bodmin and the wider South West, with remote support available wherever your people are working. Our services are available across the entire UK, so get in touch if you’d like our support.
Ready to talk about your IT?
Whether you want us to run your IT entirely, strengthen your own team or take on a complex, multi-site setup, the best place to start is a conversation. Tell us how things work today and we’ll give you an honest, no-obligation view of where your IT stands and what we’d do next.