3CX VoIP Phone Systems

Yes – 3CX is suitable for small businesses! It is a versatile VoIP solution that can be tailored to the specific needs of your business. Here are five key reasons why 3CX is a good phone system for small businesses:

Cost-Effective: With 3CX we can offer a cost-effective per-user pricing model that is easy to understand, and budget for, without any hidden surprises.

Scalability: 3CX is a scalable solution, that allows you to pay only for the capacity and features your small business requires. You can add and remove users easily, allowing your phone system to grow alongside your business.

Rich Features: Whilst an affordable phone system, 3CX also boasts a wide range of features including voice, video and and web conferencing. This opens small businesses up to advanced communication tools, that can improve productivity and collaboration for a fair price.

Integration Options: 3CX integrates with the popular CRM systems, as well as other software commonly used by small businesses, streamlining processes and saving time on everyday tasks.

Mobility: With 3CX your employees can remain connected from anywhere with the use of the iOS and Android apps, increasing the flexibility of your small business and ensuring business continuity. This is particularly valuable for those small businesses with remote or mobile workforces.

Yes, 3CX is suitable for large businesses. 3CX is a scalable VoIP solution that can be tailored to meet the needs of large businesses effectively. Here are seven reasons why 3CX is a good phone system for larger enterprises.

Scalability: 3CX is designed with scalability in mind, making it suitable for large businesses with hundreds or even thousands of users. You can expand your 3CX phone system easily to accommodate new offices or branches.

High Availability: 3CX boasts high availability to ensure continuous communication even in the event of server failures. This can be crucial for larger businesses that require uninterrupted communication, even in the event of a disaster.

Multi-Site Support: Larger organisations with multiple locations can benefit from multi-side support which offers a seamless experience for users and callers. With centralised management, multiple sites can take advantage of the same communication platform, without a drop in performance.

Advanced Security: The 3CX platform puts a strong emphasis on security with call encryption and firewall compatibility to safeguard your business against the threat of cyber crime.

Customisation: With large enterprises often having unique requirements, 3CX is adaptable and can be tailored to the specific needs of your business. With a range of 3rd party integrations available too, your 3CX phone system can be widely customised to your large business.

Reporting & Analytics: 3CX provides large businesses with a range of reporting tools that can provide useful insights into call data and individual user performance.

Powering the world’s leading brands, 3CX is currently boosting communications for some incredible organisations including Pepsi, Honda, Holiday Inn, PWC and more.

No, you do not need to use physical phone handsets with 3CX. 3CX offers you the flexibility to choose from a variety of options that’s best for individual users, including both physical phones and softphones. These include:

Physical Phone Handsets: If your employees prefer traditional desk phones, 3CX is compatible with a wide range of IP phones from various manufacturers.

Softphones: 3CX phone systems also support softphones, which are software-based phone applications that run on computers, smartphones, and tablets. These softphones can be used to make calls using a device’s microphone and speakers or a headset. This is a cost-effective solution as it eliminates the need for physical telephones.

Web-based Phone: 3CX provides a web-based phone interface that allows users to make and receive calls directly from a web browser. This is a convenient option for users who want to access their phone system on the move or without installing any additional software.

Mobile Apps: 3CX offers mobile apps for iOS and Android devices. These apps turn your mobile phone into an extension of the 3CX phone system allowing use to make and receive calls on a mobile phone using your business phone number.

Desktop Applications: 3CX also offers applications for both Windows and macOS, which include integrated softphone functionality, enabling calls directly from a computer.

What happens to 3CX should you lose your internet connection depends on the specific configuration and setup of your 3CX system. Here’s what typically happens:

Local Failover: If your 3CX system is configured with a local failover setup, it will continue to function using the local network even when the internet connection is lost. In this scenario, internal calls within your organisation can still be made, and employees can communicate with each other using the local network. However, external calls may not be possible until the internet connection is restored. In this instances our technical support, which is bundled into the cost of your phone system, will be there to help.

Mobile Apps and Softphones: Users who are using 3CX mobile apps or softphones may still be able to make and receive calls using their device’s mobile data or any alternative internet connection if available. This provides some degree of continuity for remote workers or employees on the move.

Failover to Backup Internet: If your organisation has a backup internet connection or a redundant internet service, 3CX can be configured to fail over to the backup connection automatically. This helps ensure that your communication remains operational even if the primary internet connection fails.

Voicemail and Messaging: While voice calls may be impacted by the internet outage, voicemail and messaging services in 3CX are typically not affected. Messages can be recorded, and voicemail boxes can store messages for retrieval once the internet connection is restored.

Remote Offices: If your business has multiple locations connected to the central 3CX server over the internet, an internet outage at one location may not affect the entire system. Other locations with functioning internet connections can continue to use 3CX for internal and external communications.

It’s important to note that ensuring uninterrupted 3CX service during an internet outage often involves careful planning and configuration of redundancy measures. This can include redundant internet connections, backup power supplies, and local failover options. The specific setup may vary depending on your organisation’s requirements and the 3CX configuration chosen.

Working together with your organisation Acronyms can tailor a disaster recovery plan for your 3CX phone system that is suitable for your business and individual needs.

With 3CX, your monthly fee will cover a range of features and services.  Here is what you can expect to get for your monthly 3CX fee with Acronyms:

Communication Platform: You get access to the 3CX communication platform, which includes the core functionality for making and receiving calls, as well as managing your communication infrastructure.

User Licenses: The monthly fee includes user licenses, allowing a specified number of users in your organisation to use the 3CX system. These licenses enable users to have their own extensions and access various communication features.

Desktop and Mobile Apps: You can download and use the 3CX desktop and mobile applications for Windows, macOS, iOS, and Android. These apps provide softphone functionality, allowing users to make and receive calls on their computers and mobile devices.

Voicemail and Messaging: 3CX includes voicemail functionality, allowing users to receive and manage voicemail messages. It also includes messaging features for text-based communication between users.

Web Conferencing: You will also have access to 3CX’s web conferencing features, enabling video and audio conferencing, screen sharing, and collaboration tools for virtual meetings.

Integration Options: Your monthly fee includes integration capabilities with popular CRM systems, email platforms, and other business applications. This allows you to streamline workflows and improve productivity.

Customer Support: Alongside your subscription, you will have access to technical support from the Acronyms team. Your employees can contact us directly via phone or email should they require any assistance for your 3CX phone system.

Regular Updates: Your subscription includes access to software updates and patches, ensuring that your 3CX system remains up-to-date with the latest features and security enhancements.

Call Reporting and Analytics: Your plan will also provide call reporting and analytics tools, giving you insights into call statistics and user performance.