IT Support Cornwall
Acronyms have been providing expert IT support solutions since 2003, offering some of the most comprehensive IT support Cornwall has to offer. Our team of skilled engineers, technicians and consultants specialise in providing tailored IT support services to businesses of all sizes across the county, from Saltash to Penzance.
When you need to get your business back on track, Acronyms is here to help. We specialise in professional IT support services tailored to the demands of modern businesses and organisations. From IT support and cybersecurity to cloud migration and the implementation of VoIP, our team use their diverse expertise to provide efficient technical assistance that assists you in overcoming any challenges you’re facing and ultimately helps your business achieve its long-term objectives.
We Provide IT Support Cornwall Businesses Can Rely On.
At Acronyms, our team specialises in supporting the IT infrastructure your business requires to thrive and grow in the modern era. Covering every type of device and physical hardware from networks, servers, and storage to computers, mobile devices and third-party software, our IT support solutions aim to provide our business clients and their employees with improved accessibility and security at every level.
Partnering with Acronyms will give your business more room to focus on what’s important –growth and success. Meanwhile, our team will do what they do best. We’ll ensure you have the secure and reliable foundations your business needs by proactively managing your network and infrastructure.
Click on each of the sections below to read more about our five-step journey.
Our five-step journey has been developed with our clients in mind and is designed to address any challenges your business may be facing.
As a leading IT support company in Cornwall, the team at Acronyms serves a diverse range of businesses operating across a number of different industries and sectors. Every one of our clients has unique requirements, so we’ll make it a priority to sit down and have a frank conversation with you and your team. This will allow us to gain a comprehensive understanding of your business, as well as your unique needs and demands.
Our IT service is designed to help your business thrive, grow and ultimately succeed. We provide a bespoke IT strategy to every one of our business clients, that takes into account the specific needs of your organisation. We also provide helpdesk support and on-site assistance whenever you require it.
Our proactive maintenance services also ensure our engineers can identify any potential technical issues before they escalate. With a four-hour response time, we aim to resolve any challenges you’re facing as quickly as possible and help you take back the hours your business is losing to unnecessary downtime.
Our Clients in Cornwall
We’re experienced in working with different businesses from large to small, across a selection of various industries and sectors. Based at Victoria, near St Austell, with offices in Plymouth and Bristol too, we’ve supported businesses in Cornwall and across the wider South West since 2003.
Doing what is right by our customers is behind all that we do. From our first meeting, our focus is always on the long term and helping your business achieve its objectives. We want our advice to support your business so you can concentrate on what you do best, but also long into the future, enabling your business to grow.
We treat all of our customers with the same care and attention they’d show their own businesses and want you to consider our IT support services as an extension of your team. Working together, we’re here to help you succeed and achieve your organisational aims.
What do I get?
Quick Response Times
At Acronyms, we are committed to offering a quick response to any issue or challenge your business is facing – regardless of the complexity or size of the problem. We offer a service level agreement with a guaranteed response time of four hours or less, meaning when you raise a support ticket, we’ll always attempt to resolve the problem over the phone or email right then and there. Our field engineers are also strategically placed across Cornwall, so for more complex issues that require onsite assistance, you won’t need to worry about extensive travel times.
In the digital era, businesses need the flexibility to move and grow. That’s why at Acronyms, we offer cloud-based, scalable IT solutions designed for better flexibility and adaptability. Offering standard and premium IT support packages, we tailor our IT solutions to meet the specific requirements of our clients. This means, your IT infrastructure can meet the changing needs of your business – not the other way around.
We offer our remote services with 24/7 monitoring. This ensures your infrastructure and network are consistently managed, maintained and protected from any external threats that could compromise the continuity of your business, such as data breaches or theft. As a result, our 24/7 services enhance the security of your network and ensure your data is safeguarded.
Dedicated Account Management
At Acronyms, we pair every one of our clients with a dedicated account manager. Your account manager will work closely with you and your business to gain a comprehensive understanding of your objectives. This will ensure you receive support from a professional who not only knows about the long-term goals of your business but understands each objective like the back of their hand.
Frequently Asked Questions.
What is onsite IT support?
Onsite IT support covers a wide range of solutions. It can be provided to assist your current team through a busy period or offer specialist knowledge for the length of a project. Onsite support might also include instances where a query cannot be resolved remotely. In this instance, it is vital to ensure that the IT support company can provide engineers swiftly so that your business can get back on track as soon as possible.
We offer onsite support at Acronyms. In instances where remote IT support isn’t enough to resolve technical issues, your team can submit a request, and we’ll send a field engineer to your place of work. Our field engineers are strategically positioned across Cornwall to reduce potential downtime.
Our experienced field engineers will explain site-based issues in a language that is easy to understand, so you know precisely what has happened and how we’ve solved the problem.
Many of our IT support packages include onsite time.
What is remote IT support?
Remote IT support refers to the provision of technical assistance to businesses without physically visiting their location. IT support providers can remotely access a company's hardware and software platforms, making it possible to offer support through phone or email.
Nowadays, many IT issues can be resolved remotely, resulting in reduced downtime and minimised workflow disruption for businesses. Remote IT support is preferred by many businesses because it is easy to use and simple. For example, Acronyms offers a remote help desk platform that allows us to access a device with just one click. This allows our team to provide a quick response time of fewer than four hours, which means we can get your team back up and running with minimal disruption to your operations or downtime.
What should I look for in an IT support company?
When choosing an IT support company, you should consider the services they provide. A company providing a broad range of services such as remote support and unified comms enables you to keep your IT support in one place.
It is also essential to consider the location of your support. Whilst the location of your remote support might not be a priority, there may come a time when you need an onsite visit – a local business will be able to reach your business much faster than an IT support company based overseas.
Other factors to consider include:
- Does your chosen partner have experience with your operating system?
- Are they offering you a service level agreement with a guaranteed response time?
- Can they meet the IT needs of your business?
- Are they responsive and friendly?
- Do they offer proactive maintenance and monitoring?
- Are they experienced in cyber security?
What does an IT support company do?
An IT support company provides technical assistance and solutions for businesses requiring assistance with their information technology, also known as IT infrastructure. The services offered by an IT support company can include software and hardware installation and maintenance, network management, cybersecurity, data backup and recovery, cloud computing, help desk support, and consulting services.
IT support companies are responsible for troubleshooting and resolving technical issues that may arise and ensuring that a business's IT infrastructure is functioning at an optimal level. They may also provide regular monitoring and maintenance to prevent potential issues from escalating.
How much does IT support cost?
The cost of IT support depends on the type of support your business requires. From the number of employees in your business to the kind of services you require, there are several factors that can impact costs. Many businesses will also create a bespoke strategy with their IT support provider, which considers the individual needs and demands of their operations.
What is managed IT support?
Managed IT support is technical assistance provided by an external IT company. This assistance comprises various services, such as installing and maintaining software and hardware, managing networks, securing data backup and recovery, cybersecurity and offering help desk support.
Acronyms offers managed IT support by becoming your outsourced help desk. This means your team can call or email our team, and our engineers will be on hand to resolve any issues. Where necessary, we can also send engineers to your centralised office to resolve more complex issues.
Managed IT support is crucial for any business without expert IT advice in-house, providing specific knowledge and experience that align with your long-term objectives. If your IT manager or internal IT team needs additional support, Acronyms is here to help.
Book a no-obligation consultation.
Acronyms aren’t your average Cornish IT support company. We offer straightforward advice free of the lingo typical of our industry. Our fully qualified team of engineers, technicians and consultants specialise in the provision of reliable, professional technical solutions and can provide your business with the support you need to flourish in the modern era.
If you would like to find out more about our IT support services in Cornwall, get in touch with the Cornish branch today.
Tel: 01208 851 166