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IT Infrastructure Management

A company’s IT infrastructure is the cornerstone of its day-to-day functionality. When everything is up-to-date and glitch-free, you’ll have a business that can thrive. It’s important to implement professional IT infrastructure management to ensure optimal workflow. If your infrastructure is outdated and causing unexpected digital downtime, your workforce spends time on solving digital issues. 

At Acronyms we understand the importance of a modern IT infrastructure that is expertly installed, maintained and monitored. IT infrastructure management can offer your business security and increased productivity. You can be confident that your data is safe and your communication systems are spot on.

Our professional IT infrastructure management solutions give your business access to a highly qualified technical support team. The Acronyms team provide IT infrastructure management services across the South West region, from Bristol to Penzance.

IT Infrastructure Management

The Best IT Infrastructure Management in the South West

By outsourcing your IT infrastructure management you will be able to focus on your business and hand over technology worries.

Our team will expertly manage your IT infrastructure, digital assets and business network, creating a system that is safe and reliable. With regular digital back-ups you’ll be insured against lost data and our team can be on hand 24/7 if you are working around the clock too.

Employing specialist IT infrastructure management services is one of the most positive steps you can make for your business. This ensures complete peace of mind that your modern, streamlined digital infrastructure is supporting your business growth.

Our Five-Step Client Journey

At Acronyms we have a five-step client journey that is designed to find the IT solutions that best suit your company and your future plans.

Click on each of the sections below to find out more.

IT Infrastructure Management

Why Acronyms?

At Acronyms, we understand that every business is unique, with vastly different IT systems, history, team structure and future plans.

That’s why our initial research and planning stages are so important. We will always meet with you first so that we can fully understand your requirements. This allows us to build a bespoke IT infrastructure management package designed to meet the demands of your organisation.

Our managed IT support services include forward-thinking strategies, help desk support from our expert team and onsite assistance when your business needs it. Proactive monitoring keeps your systems running smoothly so you can focus on running your business and stay ahead of the competition.


We’re a business too, so we understand that sometimes you might be growing your company and at other times you may want to downsize. Our scalable cloud-based IT solutions and IT infrastructure management packages can be adjusted to meet the changing needs of your business.

At Acronyms we offer standard and premium packages designed to meet different business needs. Your specialist account manager will be able to advise on the best choices for you and manage any changes to your plan.

Dedicated Account Management

As a team we are committed to delivering professional and hassle-free IT solutions and infrastructure management.

Your dedicated account manager will support your business and communicate your IT needs. They will work closely in partnership with you and your staff to ensure you’re receiving the right assistance.

Quick Response Times

We pride ourselves on our rapid response times. Regardless of the size or complexity of the issue, our service level agreements guarantee a response time of four hours or less.

Our team will work to rectify any IT issues quickly via phone, email or remote access support. In more complex cases you might need onsite assistance, so our expert field engineers will be out on the road, providing help as quickly as possible.

24/7 Monitoring

We offer 24/7 remote monitoring for your servers, systems and IT infrastructure. Giving you security and peace of mind knowing your company is protected in the unlikely event of system outage, cyber attack or data breach.

With our proactive maintenance, your business will benefit from improved security and regular back-ups.

“Straight away we could see a positive impact using our Case Management System. It sped up the performance which improved productivity across the office by 20%.”

Russell Worth Solicitors had traditional IT infrastructure with an on-premise server that was being used beyond its recommended lifespan. This meant that they had an outdated email server and that their infrastructure was no longer compatible with their disaster recovery solution.

Our solution was to upgrade their network, by providing a new server, associated hardware, and new computers. We also moved them away from their legacy email server to Microsoft 365 to increase their email functionality, further improving the efficiency of their staff. We managed the transition to this new infrastructure and going to do so, on an ongoing basis. 

  • What are the benefits of IT infrastructure management?

    The benefits of employing a third party MSP to provide IT infrastructure management are varied and can include:

    • Rapid problem-solving – IT support companies have the expertise to quickly diagnose and resolve any technical issues including complex issues with your IT infrastructure.
    • Increased productivity – By outsourcing the management of your IT infrastructure, your team can focus on their core operational activities. Your IT support company will take care of maintaining and updating your IT systems, ensuring your employees have the technology they need.
    • Reduced costs – Outsourced IT Infrastructure management can often help businesses cut their overheads by saving on in-house staff, minimising system downtime, and providing cost-effective solutions for hardware and software upgrades.
    • Enhanced security – You will benefit from the enhanced security and monitoring provided by your chosen MSP. Your MSP will implement security measures such as firewalls, antivirus software and data backup solutions.
    • Access to expertise – Partnering with an IT support company allows your business to tap into a wealth of knowledge and expertise you may not have in-house. You’ll also be able to stay up-to-date with the latest technological advancements and best practices.
  • Is IT infrastructure management worth the cost?

    For many modern businesses, IT infrastructure management and support solutions are definitely worth the costs involved.

    Managed IT support and infrastructure management can help your business operate more efficiently with better security, mitigating any unforeseen issues and downtime.

    This in turn can drastically cut your overheads, maximise productivity and nurture the growth of your company. Investment in IT infrastructure management almost certainly guarantees an excellent ROI (return on investment).

  • Why do companies use MSPs for infrastructure management?

    Managed services providers (MSPs) provide businesses of all types with 24/7 monitoring and maintenance of their IT infrastructure. They also host other IT solutions, including technical expertise, up-to-date software installation, and improved communication systems.

    This continual monitoring and issue correction offers peace of mind and confidence that everything is running as it should. The services offered by MSPs are vital for modern businesses looking to stay ahead in a competitive global marketplace.

    Acronyms provide onsite and remote IT support services, 24/7 monitoring and maintenance, as well as support for your IT infrastructure and systems.

  • What is IT infrastructure management?

    IT infrastructure management is the proactive monitoring and assessing of your company’s IT systems, hardware, software, back-ups and communications networks.

    Your IT infrastructure is the core of your ability to function and thrive in a fast-moving digital environment. Maintaining your IT infrastructure and keeping everything running smoothly is essential. Management may be done by your in-house IT team or by a third party IT support provider or MSP (Managed Services Provider). Managed IT service companies are primarily responsible for monitoring, managing and maintaining their clients' IT systems, networks and IT infrastructure.

    In some cases, a company may use a blend or hybrid of both types of support, it simply depends on the size of the company, the available IT budget, and the organisation’s needs.

Book a no-obligation consultation for IT infrastructure management.

At Acronyms our mission is to provide hassle-free technical assistance without any unnecessary jargon or hidden fees. We specialise in providing expert IT support and our professional team of engineers and consultants have a wealth of experience in every business sector.

If you would like to find out more about our IT infrastructure management solutions, get in touch with your nearest branch and speak to one of our friendly, knowledgeable team.

Tel: 01752 606 553

Tel: 0117 374 6724

Tel: 01208 851 166