IT Support Services
Your business should be concentrating on what it is you’re good at.
You don’t need to worry about whether IT issues might disrupt your day.
With our three-stage approach to IT support, we can help. We reduce the time you lose to IT issues, allowing you to spend your time more productively on your business.
We believe businesses should spend their time doing what they’re good at and not dealing with IT issues.
Many organisations lose hours to the technology within their businesses.
Whether it be things going wrong, IT issues not being fixed in a timely fashion, or employees not having the relevant skills to use tech correctly, many businesses waste hours on IT-related issues.
This time comes at a premium for both management and employees, and to be frank, we believe businesses have better things to do with it.
This has led us to our mission. We want to reduce the amount of time businesses lose to their IT and give it back to them. You and your employees can then use that time doing what you’re good at – running, managing and growing your business.
Our three-stage approach to IT support is designed to reduce the time businesses lose to IT issues.
“I can’t imagine operating our business with out Acronyms. I would have no hesitation whatsoever in recommending them.”
Cattewater Harbour Commissioners were using a small IT services provider when it became apparent, due to an urgent situation requiring immediate assistance, that their capabilities could not meet the needs and growth of the business.
Our field engineers reacted swiftly, resolving the issue within the hour. Over subsequent years, we’ve provided Cattewater Harbour Commissioners with ongoing IT support, as well as assistance with other projects including their IT infrastructure, cyber security and a communication suite.
Easy to understand, no-nonsense IT support packages that save your employees time.
We’ve detailed our three primary IT support packages below, to show exactly what support your business would receive from each. Each package is billed on a per-user basis, per month, meaning you only pay for the IT support your business actually requires.
Basic
Unlimited remote technical support from Monday to Friday 09:00 – 17:30
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IT Infrastructure Management & Support
Microsoft 365 Management & Support
Patch Management
Monitoring & Alerts
Backup Monitoring
Third Party Liaison
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Annual Telephone Service Review
Annual Hardware Lifecycle Report
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Standard
Unlimited remote technical support from Monday to Friday 08:00 – 18:30
Two days per annum of onsite support
IT Infrastructure Management & Support
Microsoft 365 Management & Support
Patch Management
Monitoring & Alerts
Backup Monitoring
Third Party Liaison
Build & Configuration of New Devices
Annual Backup Restore Testing
Annual Network Security Audit
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Annual In Person/Phone Service Review
Annual Hardware Lifecycle Report
Annual Licence Review
Management Information Pack
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Premium
Unlimited remote technical support 24 hours a day, 7 days a week
Three days per annum of onsite support
IT Infrastructure Management & Support
Microsoft 365 Management & Support
Patch Management
Monitoring & Alerts
Backup Monitoring
Third Party Liaison
Build & Configuration of New Devices
Biannual Backup Restore Testing
Biannual Network Security Audit
Cyber Essentials Support
Supply Chain IT Questionnaires
Biannual In Person/Phone Service Review
Biannual Hardware Lifecycle Report
Biannual Licence Review
Biannual Management Information Pack
Biannual Device Health Summary
Book a no-obligation consultation.
We’re not your average IT support company. We’re on a mission to reduce the amount of time businesses lose to their IT and give it back to them. We understand the importance of providing reliable IT support that enables your business to thrive.
With years of experience across our team, we provide no-fuss IT support without complicated jargon.
If you’d like to arrange a meeting face to face, a chat over video, or even a good old-fashioned phone call, then complete the form opposite or give your closest office a call from the numbers listed below.
Effective IT support doesn’t have to be confusing. Book your no-obligation consultation today, and begin your IT journey with us.
Plymouth
Tel: 01752 606 553
Bristol
Tel: 0117 374 6724
Cornwall
Tel: 01208 851 166