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Plymouth: 01752 606 553 | Bristol: 0117 374 6724 | Cornwall: 01208 851 166 | Contact | Support Tool

IT Support Services

Your business should be concentrating on what it is you’re good at.

You don’t need to worry about whether IT issues might disrupt your day.

With our three-stage approach to IT support, we can help. We reduce the time you lose to IT issues, allowing you to spend your time more productively on your business.

IT Support Services

We believe businesses should spend their time doing what they’re good at and not dealing with IT issues.

Many organisations lose hours to the technology within their businesses.

Whether it be things going wrong, IT issues not being fixed in a timely fashion, or employees not having the relevant skills to use tech correctly, many businesses waste hours on IT-related issues.

This time comes at a premium for both management and employees, and to be frank, we believe businesses have better things to do with it.

This has led us to our mission. We want to reduce the amount of time businesses lose to their IT and give it back to them. You and your employees can then use that time doing what you’re good at – running, managing and growing your business.

Our three-stage approach to IT support is designed to reduce the time businesses lose to IT issues.

“I can’t imagine operating our business with out Acronyms. I would have no hesitation whatsoever in recommending them.”

Cattewater Harbour Commissioners were using a small IT services provider when it became apparent, due to an urgent situation requiring immediate assistance, that their capabilities could not meet the needs and growth of the business. 

Our field engineers reacted swiftly, resolving the issue within the hour. Over subsequent years, we’ve provided Cattewater Harbour Commissioners with ongoing IT support, as well as assistance with other projects including their IT infrastructure, cyber security and a communication suite. 

Easy to understand, no-nonsense IT support packages that save your employees time.

We’ve detailed our three primary IT support packages below, to show exactly what support your business would receive from each. Each package is billed on a per-user basis, per month, meaning you only pay for the IT support your business actually requires.

Basic

Unlimited remote technical support from Monday to Friday 09:00 – 17:30

IT Infrastructure Management & Support

Microsoft 365 Management & Support

Patch Management

Monitoring & Alerts

Backup Monitoring

Third Party Liaison

Annual Telephone Service Review

Annual Hardware Lifecycle Report

Standard

Unlimited remote technical support from Monday to Friday 08:00 – 18:30

Two days per annum of onsite support

IT Infrastructure Management & Support

Microsoft 365 Management & Support

Patch Management

Monitoring & Alerts

Backup Monitoring

Third Party Liaison

Build & Configuration of New Devices

Annual Backup Restore Testing

Annual Network Security Audit

Annual In Person/Phone Service Review

Annual Hardware Lifecycle Report

Annual Licence Review

Management Information Pack

Premium

Unlimited remote technical support 24 hours a day, 7 days a week

Three days per annum of onsite support

IT Infrastructure Management & Support

Microsoft 365 Management & Support

Patch Management

Monitoring & Alerts

Backup Monitoring

Third Party Liaison

Build & Configuration of New Devices

Biannual Backup Restore Testing

Biannual Network Security Audit

Cyber Essentials Support

Supply Chain IT Questionnaires

Biannual In Person/Phone Service Review

Biannual Hardware Lifecycle Report

Biannual Licence Review

Biannual Management Information Pack

Biannual Device Health Summary

Book a no-obligation consultation.

We’re not your average IT support company. We’re on a mission to reduce the amount of time businesses lose to their IT and give it back to them. We understand the importance of providing reliable IT support that enables your business to thrive.

With years of experience across our team, we provide no-fuss IT support without complicated jargon.

If you’d like to arrange a meeting face to face, a chat over video, or even a good old-fashioned phone call, then complete the form opposite or give your closest office a call from the numbers listed below.

Effective IT support doesn’t have to be confusing. Book your no-obligation consultation today, and begin your IT journey with us.

Plymouth
Tel: 01752 606 553

Bristol
Tel: 0117 374 6724

Cornwall
Tel: 01208 851 166