The Importance of IT Support for SMEs
How important is IT support for an SME? Could professional IT solutions save your small or medium sized enterprise money? What are the benefits of outsourced IT for SMEs?
In our rapidly evolving modern business landscape where IT needs and digital infrastructures must keep pace with a dynamic marketplace, changing customer behaviours and increased risks from cyber security threats, could your SME benefit from better IT support?
It’s a question we know that many business owners and operators face, especially those whose organisations don’t have dedicated IT staff or a full IT department in-house.
Committing yourself to employing outsourced IT support from a managed service provider may feel like a huge step and a potentially costly exercise, but in our experience of helping SMEs across the South West for over twenty years, it’s one of the most important things you can do to support your business. The ROI from reduced digital issues and fewer IT glitches are worth considering alone, before you even begin to consider the positive knock-on effects of greater IT security, improved productivity and more reliable systems.
At Acronyms we have been providing expert IT support and jargon free guidance to businesses across all industries since 2003. In that time we’ve seen it all and we can guarantee you, regardless of your business size or type, we can help you improve and manage your IT systems and digital infrastructure, increase your output, refine your data practices and ensure better business continuity.
First of all it might help to explore what outsourced IT services are before we look at the ways that managed IT support can help your SME and why professional IT solutions are so vital for modern businesses.
What is Managed IT Support?
An independent IT services company or MSP (managed support provider) is a business offering tailored, expert IT solutions to businesses who need professional, reliable IT support.
Outsourced IT support is essentially like having a fully staffed IT department at your fingertips, with expert guidance, 24/7 support and a dedicated account manager ready to help at a moment’s notice.
Often, an IT support provider will offer services including:
- Hardware and software installations and updates
- Enhanced cyber security and backups
- Cloud based data management and guidance
- Rapid data retrieval
- Streamlined communication systems
- Day-to-day troubleshooting
- IT infrastructure monitoring
Outsourced IT firms are staffed by specialist IT experts often with many years of experience working with companies of all types and from all business sectors. This gives them a unique ability to find the right tools and IT solutions to meet specific needs and design digital infrastructures that suit the requirements of individual organisations.
Managed, outsourced IT support can provide rapid fixes remotely, usually by phone, email or instant messaging. For more complex problems, an on-site visit can be necessary and technicians will visit your office to identify, diagnose and correct IT issues.
IT support firms can be employed on a monthly contract basis. Although most frequently used by businesses with little or no in-house IT support, they can also be beneficial for companies whose IT departments or staff need extra help with a specific task or project.
Expert Outsourced IT Support & The Benefits for SMEs
The support offered by a professional IT service provider can carry multiple benefits for an SME, not least of these is that solutions can be flexible and customisable.
An experienced IT support provider like Acronyms, will have a focused planning and implementation journey as a way of approaching the needs of any new client and this will help to highlight existing issues and identify potential solutions.
By targeting the individual needs and requirements of an organisation, an IT support provider will be able to create a bespoke and tailored set of software and solutions, aimed at delivering on any current needs and helping to create a robust foundation for future growth.
This in depth knowledge of a client’s needs and the ability to plan and respond to the business as it evolves and grows, is the main way in which an IT support company can be of benefit to an SME.
Other important benefits to SMEs can include:
- 24/7 help and support for companies working round the clock
- Regular and predictable costs for IT support
- Up to date expertise with all the latest solutions
- Cost effective IT support with having to staff an in-house IT department
- Reliable data storage and backup
- Enhanced cyber security and digital safety
- Better future planning and business growth
- Dedicated account manager to streamline communication
We have found that SMEs in particular benefit enormously from the breadth of solutions that an IT support provider can offer. Whether that company has no in-house IT provision or a small department for day-to-day troubleshooting, bringing in additional expertise from an MSP can mean the difference between surviving and thriving. When professional IT experts are just an email or call away, an SME, its staff and customers can gain all the benefits of glitch-free IT systems and the long-term advantages of business continuity and security.
When you work in partnership with a company who takes time to understand yours inside out, you’ll have the peace of mind that your goals and business aspirations are known, understood and safeguarded.
Expert Outsourced IT Support That SMEs Can Rely On
Here at Acronyms IT we have been supporting SMEs across the South West for over two decades. Offering our expert IT solutions to businesses from every sector and of every size.
We take time to understand your organisation, making sure we know where you are right now and where you’re heading in the future.
With support packages that cover everything from full infrastructure upgrades to cyber security, daily glitch busting and data backups, we have the right tools for your organisation to meet its goals.
Everything we do is delivered with clarity and care and it all comes completely free of tech jargon. If you have any questions about the IT support we can offer your small or medium sized enterprise then please contact us today to book an initial consultation.
Alternatively, here are a number of resources you might find useful:
Our IT Support Services
Cattewater Harbour Commissioner’s Case Study