Healthcare Industry

Healthcare organisations should be focused on their patients, not on troubleshooting IT problems.

We believe the best patient care happens when medical staff can focus entirely on their work, without being held back by unreliable technology

In healthcare, patients need the reassurance that they’re in safe, capable hands. This confidence isn’t built solely on the expertise of medical professionals – it also depends on the IT systems that support their work.

Technology makes it possible for medical providers to access up-to-date patient records, track treatment plans and communicate between departments at a moment’s notice. But if these systems fail, the stakes are far higher in healthcare than in most industries, potentially delaying treatments and compromising patient safety.

That’s why we work with healthcare organisations like yours to ensure their technology is secure, available and capable of delivering the best possible care.

A Man Sat At His Desk Looking At His Computer Screen

Our five-step IT journey for the healthcare industry is designed to reduce the time lost to IT issues

  • Before we can make IT recommendations, we need to understand your organisation almost as well as you do. This means learning not just what you do, but how you do it. We also want to know what makes you different from the competition and where you’d like to take your organisation in the future.

    We believe successful partnerships are built on a long-term approach. By taking the time to get to know your organisation and its needs, we can develop an IT strategy that works for you. Only by keeping the long-term in mind can we ensure the advice we give and the technology we implement truly supports your goals.

  • Once we’ve gotten to know your healthcare organisation, we turn our attention to the IT you currently use. We’ll start by asking about any issues you’re facing and gathering feedback on your team’s experience with your technology. If there are immediate concerns or areas where improvements are needed, we want to hear about them directly.

    We’ll also carry out a technical survey of your setup, including your network, hardware and system configuration. With input from both a user’s perspective and a technical one, we can develop a full picture of your current IT and use this as the foundation for your strategy.

  • The planning stage is where we take everything we’ve learned about your organisation and map out the best way forward. Our senior engineers work with a dedicated project manager and a member of the business development team to create a clear, actionable roadmap for your IT strategy. Having multiple perspectives ensures the plan works not only on a technical level but also in a way that suits your team and aligns with your long-term goals.

    When the plan is ready, we’ll present it to you in everyday, jargon-free language. You’ll know exactly what we’re proposing, why it’s the best choice and the results you can expect to see

  • With all the preparation complete, our engineers get to work implementing your IT solution. While it may feel like a long journey from where we began, the careful planning leading up to this stage ensures the implementation is seamless and effective from day one.

    We understand how important it is for your organisation to keep running without interruptions. That’s why, wherever possible, we schedule our work outside your standard operating hours, keeping disruption to an absolute minimum.

  • Once your IT solution is up and running, our work doesn’t stop. Technology is always changing, and so are the needs of your organisation. We stay proactive, ensuring your IT systems stay up to date and continue to work for you.

    You’ll have a dedicated account manager who keeps an eye on your network, hardware and systems. They’ll let you know when upgrades or replacements are needed well in advance, so you can plan and budget without surprises. We’ll also check in regularly to review your IT setup and make sure it continues to support your goals as your organisation grows and changes.

Three People Sat Around A Table Discussing Healthcare Clients

IT services popular within the healthcare industry

We provide a range of IT services to the healthcare sector depending on what their needs may be at the time.

Our most commonly used services by the healthcare industry are:

  • Standard IT Support Package

    Our Standard IT support package is perfect for healthcare organisations that don’t require 24/7 IT support but need extended hours to cover early starts and late finishes.

    This package includes built-in on-site time, which can be used to support larger projects or as a contingency for issues that can’t be resolved remotely.

    We also provide backup testing and a network security review to ensure that your organisation remains compliant, secure and able to recover swiftly if a system backup is needed.

    For larger healthcare organisations or those with multiple locations, our Premium IT support package offers the added benefit of 24/7 support.

  • Compliance

    With security and confidentiality being hugely important in the healthcare industry, our compliance packages are a popular choice for many healthcare organisations.

    These packages provide step-by-step support to achieve Cyber Essentials and Cyber Essentials Plus certifications. The latter can simplify compliance with the Data Security and Protection Toolkit (DSPT), giving you added peace of mind.

    Certification helps protect your data and systems from the most common cyber threats while maintaining trust in your service.

    For organisations handling highly sensitive information, we also offer penetration testing to identify and address vulnerabilities before they can be exploited, providing the highest level of assurance.

  • 3CX VoIP

    Many healthcare organisations we work with benefit greatly from the seamless communication provided by the 3CX VoIP telephony platform.

    With 3CX, staff can make and receive calls using a traditional telephone handset, a computer or while on the go with iOS and Android mobile apps.

    The platform delivers exceptional call clarity, allowing critical medical information to be shared securely and accurately. Features like call queuing, call forwarding and IVR menus improve the patient experience and are quick and easy to set up.

    This flexible solution is suitable for healthcare organisations of all sizes, as the number of users can scale easily to meet demand.

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