How IT support helps businesses grow
IT support plays an important role in helping businesses grow, especially given the reliance almost all organisations have upon technology in today’s modern world. With limited access to resources such as time, capital and expertise, SME businesses in particular can find great benefit in effective IT support, least of all how it can help a business grow. In this blog post, we look at the role IT support has to play in business growth, and provide two common examples of how managed IT support can help companies remain effective whilst growing.
How IT support helps improve business growth.
When utilised effectively, IT support helps a business grow, by providing a solid foundation from which to build upon. This is because one of the core responsibilities of any IT support service is to manage and maintain a company’s IT network and infrastructure. The IT infrastructure within a business does more than simply store files and provide a way to send emails.
How a business manages its IT infrastructure determines how quickly things can be done, by who, and at what difficulty or ease. It determines how much uptime or downtime a network experiences, or more crucially, how often people can and cannot work. It has a fundamental impact on the costs, both time and financial, of changing software, adding new users, or introducing new technology and practices entirely.
In short, the technology employed by a business is only as effective as the network it works within and a poorly managed IT network will limit business growth. Conversely, a well-managed IT network can encourage growth, by simplifying day-to-day operations and providing a platform for a business to grow from.
Many businesses are turning to managed IT support services to help assist with the management of their IT networks. By outsourcing this responsibility to an IT company, businesses can be sure that a team of experts are looking after their IT. This frees up their time and effort to focus on growing the business from a technological platform built soundly to encourage growth, without disturbances caused by a problematic network. IT support is essential to ensuring everything works smoothly and this means it has a key role to play in promoting business growth.
How IT support helps improve productivity.
For businesses large and small, increasing the productivity of staff is vital to the overall growth of an organisation. It is especially important when hoping to reduce overhead costs and maximise profits. Technology is already empowering businesses to do just this, but if you are investing heavily in technology, it is important you also invest in someone to look after it, and help your staff use it too. By offering help and assistance with day-to-day issues or questions should they arise, the productivity of staff can be improved.
Unfortunately, it is inevitable that your staff will face problems or experience some downtime as part of their working lives. When this happens though, it is crucial to have the right help on hand to ensure disruptions are kept to a minimum and are resolved quickly. The longer your team are inconvenienced by technology not working as it should, the less time they are able to spend focusing on their roles and helping the business grow. Whilst not always considered, the timeliness and response time when dealing with technical issues can have a profound effect on business growth.
A managed IT service should be able to able to resolve any such issues in a timely fashion, but will be looking into any root causes or trends that may occur. This research can ensure long-term solutions are put in place, subsequently, reducing future downtime as a result. In turn, this keeps employees working, boosting productivity and again illustrating how IT support helps businesses grow.
In addition to this, a proactive IT support service should also be able to predict and resolve issues across your IT network before they escalate. In doing so, by outsourcing the management of your IT infrastructure to a professional team of technicians and engineers you can ease tension within your own team. Supported by a well-managed IT network, with technical assistance readily available on hand should it be required staff are able to go about their day-to-day tasks with minimal disruptions helping your business grow as a result.
Two tech improvements that can help growth immediately.
Two practical improvements your IT support company should be able to assist you with, to aid business growth, are that of your internet connection and your telephone system. Although both may be considered ‘low hanging fruit’ and something that a number of businesses have already addressed if this is not the case in your business, these are two areas that will help growth immediately.
In most instances, we’d recommend that a business invests in a leased line internet connection. This type of connection is dedicated to your business and therefore provides increased speeds and greater reliability. Leased lines also come with additional benefits such as Service Level Agreements as standard, which ensures you always receive the performance you require. A leased line is critical to the growth of a business due to the reliance many businesses now have on the internet. Given most businesses cannot operate without a stable connection, we believe it’s paramount to invest wisely in an internet service that won’t let you down. In turn, as with IT support, this connection will allow your workforce to get on with their jobs, without worrying about downtime or slow connections holding them back.
For more information on leased lines and the difference between them and a more traditional broadband connection, you can find a comparison here.
Similarly, a company’s telephone system can often have a huge impact on how well that business grows, largely again due to the reliance we all still have on phone calls. An old, out-of-date system, can provide a poor customer experience, and in today’s ultra-competitive environment, a poor line or dropped calls can make the difference between yourself or a competitor. Whilst some may not consider telephones as part of their IT setup, with telephones now running over the internet as standard (known as VoIP) this can form a very important part of your network, given the regularity with which it is likely to be used.
Acronyms IT Support can help your business grow.
Throughout this blog post, we’ve explained how IT support can help your business grow by boosting productivity and assisting in the continuity of your day-to-day operations.
Acronyms IT support has been assisting businesses across the South West and providing IT support since 2003. We offer a range of different services tailored to the needs of you and your business. Our own team of consultants, technicians and engineers have been delivering hassle-free, cost-effective tech solutions to businesses for almost 20 years.
If you have any questions about the services we offer or are ready to book your consultation, then please contact us today.