What is Proactive IT Support?
As our reliance on technology grows, more and more businesses are turning to managed IT support. Offering a variety of different solutions, there are two different types of IT services a support company will offer. These two types of support are commonly referred to as reactive/break-fix and proactive solutions. These days, more and more businesses are turning to proactive IT support.
Like it or not, we’re attached to technology more than ever. It’s not difficult to see why. Technology makes life easier. From espresso machines and electric blankets to cloud-centric software and cordless vacuums, it helps us in both a personal and professional capacity live more comfortably.
Be it for communication and collaborating with those around us, staying connected or keeping data secure, most businesses these days are heavily reliant on their technology. It is imperative that your tech continues to function smoothly. This will ensure business continuity and minimise downtime.
What is a reactive IT service provider?
Often referred to as break-fix support, a reactive IT support model will resolve issues as they occur. Break-fix support means you and your staff will only ever contact your IT support service when something goes wrong. This means your business will experience downtime while you wait for your IT technicians to respond. Dependent on the scale of the problem, some issues can cause moderate to severe disruptions in your workday.
This level of IT support may function effectively if your chosen company is quick to respond and can efficiently resolve the issues you are experiencing. However, this model often throws a spanner in the day-to-day operations of a business. A reactive service can halt you and your team from fully optimising productivity and output.
It’s also important to note that reactive IT support will not build a roadmap or strategy for your business. Without proactive management of your digital assets and infrastructure, there will be no future budgeting put in place for your tech. There will also be no strategy in place detailing how that tech will meet the needs of your organisation. Reactive IT support may save your business in the short term. However, in the long run it is more cost-effective to employ a proactive model.
Proactive solutions
A proactive IT support service usually consists of attentive and responsive experts and specialists who will actively monitor your digital system. Unlike reactive IT support, a proactive IT company will actively manage and monitor your digital assets and infrastructure. Based on strategy and prevention, proactive support will find and resolve issues before they escalate, ensure your digital assets are up to date and functioning correctly and that your staff are fully clued up on how to use the tech available to them. As a result, proactive support often results in a more positive IT experience for your team, as well as minimal downtime for your business. Essentially, you’ll spend less time waiting for break-fix support to resolve issues, and more time growing your company.
Proactive support at Acronyms IT Support
While reactive support often comes in cheaper than a proactive service, a proactive IT company can save you the hassle of costly downtime and minimise disruptions in your day-to-day operations. At the end of the day, the type of IT support service you choose will all come down to the needs of your business.
In 2003, Dave Smith was fed up with the complicated jargon and overselling of services. So he did what any young entrepreneur would do. He founded his own IT support company and called it Acronyms IT Support. Almost two decades later, our team of tech experts and digital specialists have earned a reputation for delivering outstanding customer service and proactive IT support for businesses and organisations across the South West.
If you are ready to take your IT support to the next level, then book a consultation with the team at Acronyms today.
