IT Support Services
Experienced IT engineers that resolve any technical issues.
We believe businesses should focus on what they do best, not dealing with IT issues
Many organisations lose valuable hours to technology challenges within their operations.
Whether it’s things going wrong, IT issues not being resolved quickly or employees lacking the skills to use technology effectively, businesses often waste significant time on IT-related problems. This lost time affects both management and employees and frankly, we believe it could be better spent elsewhere.
That’s why we have made it our mission to reduce the time businesses lose to IT issues and give it back to them. With our support, you and your team can spend more time doing what you excel at: running, managing and growing your business.
Our three-stage approach to IT support is designed to reduce the time businesses lose to IT issues
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We start by understanding your business goals and aspirations, then design IT support that helps you achieve them. Our proactive network monitoring identifies potential issues before they cause downtime, putting remedies in place early. This reduces the number of support calls your employees need to make, keeping your team focused on growing your business rather than dealing with IT problems.
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When issues do arise, we fix them immediately rather than simply logging tickets like other IT companies. No matter how you contact us, we strive to resolve problems there and then. If immediate resolution isn’t possible, our engineers explain the complications and escalate to senior staff. All our processes are designed to get your team back to work as quickly as possible.
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We track every support request and analyse the data to spot trends and address fundamental problems before they become bigger issues. We also monitor your hardware performance, providing advance warning when upgrades are needed so you can budget accordingly. Combined with feedback from every interaction, this creates a continuous improvement loop that maintains time savings for your business.
I can’t imagine operating our business without Acronyms. I would have no hesitation whatsoever in recommending them.
IT Support for Cattewater Harbour Commissioners
Cattewater Harbour Commissioners were using a small IT services provider when it became apparent, due to an urgent situation requiring immediate assistance, that their capabilities could not meet the needs and growth of the business.
Our field engineers resolved the critical issue within the hour. Over subsequent years, we’ve provided Cattewater Harbour Commissioners with ongoing IT support, as well as assistance with other projects including their IT infrastructure, cyber security and a communication suite.
Easy to understand, no-nonsense IT support packages that save your employees time
We have detailed our three primary IT support packages below to show exactly what support your business would receive from each. Each package is billed on a per-user basis, per month, meaning you only pay for the IT support your business actually requires.
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Basic
Unlimited remote technical support from Monday to Friday 09:00 – 17:30
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IT Infrastructure Management & Support
Microsoft 365 Management & Support
Patch Management
Monitoring & Alerts
Backup Monitoring
Third Party Liaison
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Annual Telephone Service Review
Annual Hardware Lifecycle Report
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Standard
Unlimited remote technical support from Monday to Friday 08:00 – 18:30
Two days per annum of onsite support
IT Infrastructure Management & Support
Microsoft 365 Management & Support
Patch Management
Monitoring & Alerts
Backup Monitoring
Third Party Liaison
Build & Configuration of New Devices
Annual Backup Restore Testing
Annual Network Security Audit
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Annual In Person/Phone Service Review
Annual Hardware Lifecycle Report
Annual Licence Review
Management Information Pack
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Enquire -
Premium
Unlimited remote technical support 24 hours a day, 7 days a week
Three days per annum of onsite support
IT Infrastructure Management & Support
Microsoft 365 Management & Support
Patch Management
Monitoring & Alerts
Backup Monitoring
Third Party Liaison
Build & Configuration of New Devices
Biannual Backup Restore Testing
Biannual Network Security Audit
Cyber Essentials Support
Supply Chain IT Questionnaires
Biannual In Person/Phone Service Review
Biannual Hardware Lifecycle Report
Biannual Licence Review
Biannual Management Information Pack
Biannual Device Health Summary
Enquire
Frequently asked questions
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IT support costs vary by business size and service level required. Acronyms offers transparent per-user, per-month pricing across three packages. Our Basic package provides unlimited remote support during business hours, while Premium includes 24/7 coverage. Most businesses find proactive IT support costs less than emergency repairs and staff downtime.
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Proactive IT support prevents problems through continuous monitoring and maintenance, while reactive support responds after issues occur. Acronyms specialises in proactive support that reduces downtime and prevents repeated problems.
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Yes, our Premium IT support package includes 24/7 remote technical support across the South West, including Plymouth, Bristol and Cornwall. We provide continuous monitoring, emergency callout services and understand that IT problems don’t keep business hours.
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Acronyms provides specialist IT support for regulated sectors. Our services include security audits, backup monitoring and data protection measures addressing GDPR, SRA and FCA requirements.
Book a free consultation today
We provide free no-obligation consultations to all businesses that may wish to utilise our services. This allows us to better understand your business, your aims and any challenges you may face, before making recommendations.
Call Us
01752 606553
Email Us
hello@acronyms.co.uk