3CX VoIP Phone System
Complete business communications that work across any device.
Your focus should be on conducting business, not on wrestling with phone systems
We firmly believe there should be no room for subpar phone systems, unreliable connections or difficult call transfers, and that’s why we recommend 3CX to our clients.
3CX provides a complete communications platform that includes telephony, video conferencing, instant messaging and live chat. Your team can communicate with customers and colleagues through whichever channel suits the situation, all from one system. Built on SIP (Session Initiation Protocol) technology, 3CX works with a wide range of IP phone hardware and offers web browser extensions and mobile applications.
When purchasing 3CX from Acronyms we effortlessly manage your telephone system for you. Say goodbye to communication headaches and embrace a phone system that lets you get down to business without unnecessary distractions.
3CX Features
Watch the video to learn more about the key features of 3CX. More detail can be read below.
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Softphones & Mobile App
Web apps and iOS/Android apps remove the need for costly desk phones, making onboarding and remote working simpler. Mobile apps support handsfree calling using Siri and Bluetooth connections, whilst still including all the video calling features available in the desktop app. Your team can work from anywhere without missing calls.
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Live Chat & Instant Messaging
Add 3CX to your website for live chat functionality and turn customer conversations into live calls using their browser. Integrate your WhatsApp and Facebook Messenger accounts for a unified messaging platform where all conversations happen in one place. Send SMS messages using your business number directly from 3CX.
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Call Recordings & Listening
Record, save and review calls with the click of a button. Recordings can be used to train customer service staff, resolve disputes or review sales conversations. Advanced call centre features make it straightforward to identify training opportunities and improve how your team handles customer calls.
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CRM Integrations
3CX integrates with major CRM systems including Salesforce, HubSpot and Microsoft Dynamics 365 without additional configuration. The system matches incoming caller IDs to records in your CRM, automatically logs calls, creates new contacts and retrieves client information instantly when calls arrive. Microsoft 365 integration provides further time savings across your business tools.
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Call Management
Ring groups, custom call flows and queue strategies ensure customers reach the right person quickly. Create voice apps to automate repetitive tasks and reduce manual handling. The real-time wallboard and reporting tools let you monitor call activity, queue status and team performance as it happens.
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Video Conferencing
Create, host and join meetings directly from your web browser without installing additional software. Attendees can join with one click. Use the whiteboard, document sharing and screen sharing features during meetings, or stream directly to YouTube for wider audiences. Host up to 250 attendees per call, all included in your cost.
Our 3CX telephony system from Acronyms enables us to work from anywhere, whilst maintaining our high client service standards.
3CX Telephony System Pricing
With monthly costs from as low as £8.99 per user per month, 3CX offers best-in-class phone systems at affordable prices with no complicated bolt-ons or hidden fees.
All pricing tiers include the complete 3CX feature set with full technical support from Acronyms.
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Frequently Asked Questions
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3CX works with a wide range of IP phones from manufacturers like Yealink, Fanvil, Poly and Snom. If you already have IP phones, we can assess whether they’re compatible with 3CX during our consultation. Traditional analogue phones that connect to old phone lines won’t work directly with 3CX, but you can use softphones on computers or the mobile app as alternatives.
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3CX integrates with most major CRM systems out of the box, including Salesforce, HubSpot and Microsoft Dynamics 365. The integration matches incoming caller IDs to records in your CRM, automatically logs calls, creates new contacts and retrieves client information instantly when calls come in. This saves your team time searching for customer details and ensures call history stays accurate.
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If you choose hosted 3CX, your phone system continues working even when your office internet fails. Staff can use the mobile apps on their phones with 4G or alternative WiFi connections. Remote workers remain completely unaffected. For on-premise deployments, you’d need a backup internet connection or failover to mobile data to maintain service during office internet outages.
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Yes, 3CX and Microsoft Teams can work together. Some businesses use 3CX for external customer calls and Teams for internal collaboration. The systems can integrate so calls, contacts and presence information sync between platforms. We can configure both systems to work alongside each other based on how your business wants to handle different types of communication.
Book a free consultation today
We provide free no-obligation consultations to all businesses that may wish to utilise our services. This allows us to better understand your business, your aims and any challenges you may face, before making recommendations.
Call Us
01752 606553
Email Us
hello@acronyms.co.uk