3rd Line IT Support Engineer



£25,000 – £35,000 DOE


25 days annual leave + bank holidays
Pension and life insurance
Free onsite car parking
Gym membership discount
Regular social events

As a 3rd Line IT Support Engineer at Acronyms, you will be providing businesses with technical support for Microsoft technologies. You will be responsible for maintaining the reliability of client’s operating environments and infrastructure and will take the lead in recommending and installing solutions for technical projects.

You should have experience of working in a 3rd Line capacity, solving technical problems, providing solution design and installation deployment.

To apply, please use the button below to send us a covering letter and a copy of your CV. Alternatively, please email careers@acronyms-it.co.uk.

Responsibilities & Duties

Your key responsibilities will be;

– Providing clients with 3rd Line technical assistance.
– Assisting and supporting 1st & 2nd Line engineers.
– Designing and installing IT solutions for new and existing clients.
– Auditing systems and networks to identify future opportunities.
– Researching and deploying infrastructure improvements.

Essential Skills & Experience

You will have a strong technical background, with experience of the following;

– Microsoft Server Environments – 2012/R2/2016
– Microsoft Desktop Environments – 7/8/10
– Microsoft Azure
– Microsoft Office 365
– Virtualisation Technologies – HyperV/VMware
– Network Troubleshooting – DNS/DHCP/VPN/NAT
– Network Diagnostics – Cisco Routers/Switches

You should also;

– Have a minimum of three years of working in a 3rd Line position.
– Be able to work to and hit agreed upon SLAs.
– Be comfortable in assisting and mentoring less experienced colleagues.

Beneficial Skills & Experience

– Experience and knowledge of AWS
– Experience and knowledge of PowerShell Scripting
– Have attained Microsoft accreditations


To apply, please use the button below to send us a covering letter and a copy of your CV. Alternatively, please email careers@acronyms-it.co.uk.

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