2nd Line IT Support Engineer



£20,000 – £25,000 DOE


25 days annual leave + bank holidays
Pension and life insurance
Free onsite car parking
Gym membership discount
Regular social events

As a 2nd Line IT Support Engineer at Acronyms you will be providing businesses with technical support for Microsoft technologies. You will be responsible for maintaining the reliability of client’s operating environments and infrastructure and will assist with the installation of solutions for technical projects.

You should have experience of working in a support desk environment or IT role, solving technical problems, and assisting 3rd Line technical support where possible.

To apply, please use the button below to send us a covering letter and a copy of your CV. Alternatively, please email careers@acronyms-it.co.uk.

Responsibilities & Duties

Your key responsibilities will be;

– Providing clients with 2nd Line technical assistance.
– Assisting and supporting 1st & 3rd Line engineers.
– Researching and deploying infrastructure improvements.

Essential Skills & Experience

You will have a strong technical background, with experience of the following;

– Microsoft Server Environments – 2012/R2/2016
– Microsoft Desktop Environments – 7/8/10
– Microsoft Office 365
– Virtualisation Technologies – HyperV/VMware
– Network Troubleshooting – DNS/DHCP/VPN/NAT
– Network Diagnostics – Routers/Switches

You should also;

– Have a minimum of two years of working on a support desk or in an IT role.
– Be able to work to and hit agreed upon SLAs.
– Be comfortable in assisting less experienced colleagues.

Beneficial Skills & Experience

– Full driving license
– Microsoft Azure experience
– Experience and knowledge of PowerShell scripting
– Attained industry accreditations


To apply, please use the button below to send us a covering letter and a copy of your CV. Alternatively, please email careers@acronyms-it.co.uk.

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