Careers at Acronyms.
At Acronyms, we’re always on the lookout for talented individuals who can help us grow to join the team and push us forward.
Below you will find a list of our current vacancies and a little bit more information about what it’s like to work here. If we sound like your sort of people, but you don’t see a role that’s applicable to you, please feel free to send us an email to careers@acronyms.co.uk. Make sure you attach a copy of your CV and let us know why we’d be foolish not to hire you.
Vacancies at Acronyms.
Click on a vacancy to find out more. To apply for a role please send us a copy of your CV and a covering letter to careers@acronyms.co.uk.
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We’re on the lookout for an ambitious 1st Line Service Engineer to join our IT support team in Plymouth.
What you’ll be doing.
Being on the 1st Line of the service desk, you’ll be the proverbial face of the company, as the first point of contact for our clients when they’re experiencing a technical issue they need resolving. Don’t worry though, you’ll work alongside our 2nd Line and 3rd Line Engineers who are your point of escalation and on hand to support you with both the day-to-day challenges you face, but also as a point of reference to help you develop your understanding and knowledge further.
As well as working with our other Service Desk Engineers, you may liaise with our Field Engineers, when an issue requires on-site assistance to fix it. On occasions you may be required to help a Field Engineer, visiting site to assist in the field on a particularly large job, such as something that requires many hands like an office move. We look for team players – not lone wolves.
Naturally, you’ll get to know our great customers as you assist them with their problems. We work with businesses all over the country, although they’re predominantly based in the South West. Whilst we focus on several core industries such as Engineering & Manufacturing, Healthcare, Hospitality, Leisure & Tourism, Legal & Finance, and Property & Real Estate we have clients from a whole host of different industries and sectors include some more unusual ones such as aquariums, mountain bike manufactures, dairies, jewellers, harbours and more. This means the range of questions, queries and therefore experiences you’ll be exposed to should be wide-ranging, allowing you the opportunity to build upon your knowledge, with the aim of progressing further in your IT career.
In a nutshell, you will be;
- Providing 1st Line technical assistance to a range of businesses of different sizes, across different industries.
- Answering phone calls and email tickets to provide technical support.
- Occasionally assisting field engineers with larger PC installations or office moves
You’ll be working with or on the following;
- End-user issues, typically in a Microsoft environment
- Microsoft 365
As a 1st Line Engineer we understand that you will have gaps in your knowledge and understanding, but please don’t let this put you off. We encourage all members of our staff to work towards their overall career aspirations and with this in mind will eagerly support you on that journey. This may be in the form of paid education, such as courses or certifications, but also job shadowing opportunities and mentorship from more senior employees.
Who you are.
You’re an inquisitive and curious individual with an eagerness to learn, develop and progress. You’re up for a challenge and want to play your role in a growing company, by providing a first-class customer experience.
So, with that in mind, you’ll be someone that has a basic understanding of IT but is passionate to learn and develop more. You’ll be friendly and approachable, with an excellent phone manner. You’ll be a team player, that understands when to persevere with a challenge, but also when it’s appropriate to ask for help.
Whilst a techie at heart, you’ll be considerate of how non-technical users interact with technology on a day-to-day basis and speak with them appropriately, limiting the use of technical jargon.
In a nutshell, you are someone that;
- Is curious, inquisitive and has a real desire to learn more and progress with your career.
- Is ambitious, up for a challenge and has the drive to help an SME grow and push forward.
- Has a basic understanding of IT.
- Can translate complicated technical jargon into everyday language, everyone can understand
- Is comfortable asking for help when required
- Has an excellent phone manner, is pleasant and approachable, and remains calm under pressure.
We must insist that you have the following;
- A minimum of six months of working on a support desk or in an IT role
It would be fantastic if you have attained industry-recognised accreditations or certificates, but don’t worry if you haven’t. A desire to develop and further your own knowledge and understanding are just as desirable. It would also be beneficial if you have a driving licence, but again, this isn’t a requirement of the role!
What we offer.
- Salary of £18,000 – £22,000 DOE
- Electric car salary sacrifice scheme
- Fully funded training and industry recognised certifications
- 25 days of annual leave plus Bank Holidays rising one day per year after five years of service
- One day per year fully paid to volunteer and ‘giveback’ to a charity or local cause of your choice
- Paid overtime opportunities
- Regular company events
- Free fruit, snacks and drinks
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We’re searching for a talented Business Development Executive to join our team in Bristol to help us expand in the city.
What you’ll be doing.
As a Business Development Executive, it’ll be your job to help us grow the business. Having established ourselves in Devon and Cornwall, we recently expanded into Bristol, and want your help growing in the city and the wider region.
You’ll work closely with the existing members of our Sales & Marketing team to identify opportunities, nurture leads and sell our products and services in a consultative manner. Your ultimate aim is to help SMEs with their IT issues by providing them with the correct solution.
Whilst hands-on support will be there to guide you, how you approach this task is largely up to you. All we insist upon is that you approach sales in a professional and friendly manner. We don’t pester or hassle businesses, knowing that helping people with their needs in the correct way by providing real value, is the only way to build meaningful, long-term business relationships.
You will be selling a wide range of IT and telephony products and services, with ongoing product knowledge, training and support available to help you progress, with career progression both available and encouraged.
In a nutshell, you will be;
- Sourcing potential sales opportunities and nurturing them into leads.
- Selling in a consultative manner, ensuring you provide the correct solution and solve problems.
- Growing your accounts where applicable, to provide our customers with the technology they require to meet their goals.
- Building your network in the SME community across Bristol and the surrounding area.
You’ll be selling some of the following services;
- Outsourced IT support, both remote and onsite.
- IT infrastructure in the cloud, on-premises and hybrid.
- Microsoft technologies such as Microsoft Azure, Microsoft SharePoint & Microsoft 365.
- Cyber security solutions from Webroot, Huntress and SentinelOne.
If you don’t have the knowledge of some of the specific technology at present, please don’t be put off at this stage.
Having the right attitude and approach to business is crucial at Acronyms. We believe strongly in our core values and expect every team member to embody them (see below!) whereas technical knowledge can be taught.
Who you are.
You are someone that is up for the challenge of helping a business grow in Bristol, whilst wanting to advance in their own career. You have the ambition to succeed and push yourself and those around you forward.
You will embody Acronyms core values by providing an authentic, approachable service and delivering an exceptional experience that goes beyond expectations. You will be striving to create long-lasting relationships with your clients and make a positive difference to their business.
Whilst someone that can work well in a team, you should be someone that is happy to work independently to attain personal targets.
In a nutshell, you are someone that;
- Is ambitious, up for a challenge, and has the drive to help an SME grow and push forward.
- Puts the customer first and values providing an exceptional experience.
- Can work as part of a team or independently as required.
- Enjoys and thrives when working towards targets.
- Has experience working in or with one of the following industries – Engineering & Manufacturing, Property & Real Estate or Healthcare.
We must insist that you have the following;
- A full driving licence and access to a vehicle.
- A minimum of four years in a sales role.
It would be fantastic if you had experience or an interest in technology and the role it plays within small businesses.
What we offer.
- Salary of £27,000 – £30,000 DOE
- Uncapped commission
- Electric car salary sacrifice scheme
- 25 days of annual leave plus Bank Holidays rising one day per year after five years of service
- One day per year fully paid to volunteer and ‘giveback’ to a charity or local cause of your choice
- Regular company events
- Free fruit, snacks and drinks
To apply for this role please send us a copy of your CV and a covering letter to careers@acronyms.co.uk.
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We’re searching for a talented Business Development Executive to join our team in Cornwall to help us expand in the region.
What you’ll be doing.
As a Business Development Executive, it’ll be your job to help us grow the business.
You’ll work closely with the existing members of our Sales & Marketing team to identify opportunities, nurture leads and sell our products and services in a consultative manner. Your ultimate aim is to help SMEs with their IT issues by providing them with the correct solution.
Whilst hands-on support will be there to guide you, how you approach this task is largely up to you. All we insist upon is that you approach sales in a professional and friendly manner. We don’t pester or hassle businesses, knowing that helping people with their needs in the correct way by providing real value, is the only way to build meaningful, long-term business relationships.
You will be selling a wide range of IT and telephony products and services, with ongoing product knowledge, training and support available to help you progress, with career progression both available and encouraged.
In a nutshell, you will be;
- Sourcing potential sales opportunities and nurturing them into leads.
- Selling in a consultative manner, ensuring you provide the correct solution and solve problems.
- Growing your accounts where applicable, to provide our customers with the technology they require to meet their goals.
- Building your network in the SME community across Cornwall.
You’ll be selling some of the following services;
- Outsourced IT support, both remote and onsite.
- IT infrastructure in the cloud, on-premises and hybrid.
- Microsoft technologies such as Microsoft Azure, Microsoft SharePoint & Microsoft 365.
- Cyber security solutions from Webroot, Huntress and SentinelOne.
If you don’t have the knowledge of some of the specific technology at present, please don’t be put off at this stage.
Having the right attitude and approach to business is crucial at Acronyms. We believe strongly in our core values and expect every team member to embody them (see below!) whereas technical knowledge can be taught.
Who you are.
You are someone that is up for the challenge of helping a business grow in Cornwall, whilst wanting to advance in their own career. You have the ambition to succeed and push yourself and those around you forward.
You will embody Acronyms core values by providing an authentic, approachable service and delivering an exceptional experience that goes beyond expectations. You will be striving to create long-lasting relationships with your clients and make a positive difference to their business.
Whilst someone that can work well in a team, you should be someone that is happy to work independently to attain personal targets.
In a nutshell, you are someone that;
- Is ambitious, up for a challenge, and has the drive to help an SME grow and push forward.
- Puts the customer first and values providing an exceptional experience.
- Can work as part of a team or independently as required.
- Enjoys and thrives when working towards targets.
- Has experience working in or with the Hospitality, Leisure & Tourism sector.
We must insist that you have the following;
- A full driving licence and access to a vehicle.
- A minimum of two years in a sales role.
It would be fantastic if you had experience or an interest in technology and the role it plays within small businesses.
What we offer.
- Salary of £22,000 – £25,000 DOE
- Uncapped commission
- Electric car salary sacrifice scheme
- 25 days of annual leave plus Bank Holidays rising one day per year after five years of service
- One day per year fully paid to volunteer and ‘giveback’ to a charity or local cause of your choice
- Regular company events
- Free fruit, snacks and drinks
To apply for this role please send us a copy of your CV and a covering letter to careers@acronyms.co.uk.
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We’re searching for a versatile 2nd Line Service Desk Engineer to join our IT support desk in Bristol.
What You’ll Be Doing.
No two days are the same here at Acronyms. We know that’s cliché, but it’s true! As a 2nd Line Service Desk Engineer, you’re likely to work with every department of the company, in addition to a wide range of our clients – more on them below!
Being on the 2nd Line of the service desk, naturally, you’ll be a point of escalation for our 1st Line Engineers. If they should be struggling to resolve something tricky, you’ll be around to take over or lend a hand. You should be someone junior members of the team can look up to, someone they can trust, and someone that is happy to share their knowledge and expertise with those around them. We’re looking for team players – not lone wolves.
As well as working with our 1st Line Engineers, you’ll liaise with our Field Engineers as well, providing them with valuable backup should they encounter any issues whilst out on site. You’ll be happy to jump in the company van and assist them in the field if it’s required, meaning you might help in a wide variety of different scenarios, from solving on-site infrastructure issues to refreshing outdated hardware or even helping to set up a client’s new office, shop, or warehouse.
You’ll work closely with our Project Manager and the Sales & Marketing Team to help scope out projects, recommending long-term solutions to client problems. When this is done, you’ll assist with the installation, implementation, and deployment of those recommendations, helping to see a project through from initial idea to completion.
Naturally, with such variety, you’ll get to know our great customers, not only over the phone but in person too. We work with businesses all over the country, although they’re predominantly based in the South West. Whilst we focus on several core industries such as Engineering & Manufacturing, Healthcare, Hospitality, Leisure & Tourism, Legal & Finance, and Property & Real Estate we have clients from a whole host of different industries and sectors include some more unusual ones such as aquariums, mountain bike manufactures, dairies, jewelers, harbours and more.
As we said, no two days are the same!
In a nutshell, you will be;
- Providing 2nd Line technical assistance to a range of businesses of different sizes, across different industries.
- Acting as a point of escalation for 1st Line engineers, helping them with their understanding.
- Assisting field engineers with your knowledge and experience and providing on-site support where required.
- Researching and scoping a wide variety of projects and then putting them into play.
You’ll be working with or on the following;
- Microsoft server environments and desktop environments
- Microsoft Office 365
- Virtualisation technologies such as HyperV and VMware
- Network troubleshooting and diagnostics – DNS, DHCP, VPN, NAT, Routers, Switches etc.
If you don’t have the knowledge yet, we’d like to increase your understanding and experience in Microsoft Azure, Linux, and with PowerShell scripting, in addition to whichever areas of IT you’re truly passionate about.
Who You Are.
You’re someone who is up for a challenge, that wants to help a growing SME become a regional powerhouse, and progress in their own career at the same time.
So, with that in mind, you’ll be someone that has a solid understanding across the board in IT but is passionate to learn and develop more. You’ll be friendly and approachable, and happy to help colleagues at all levels. You’ll reach down the ladder and pull your 1st Line colleagues up whilst reaching upwards to grab the hand of those on the 3rd Line. At Acronyms, we’re a team. We win together, and on the occasions we lose together, we learn together also.
Whilst a techie at heart, you’ll be understanding to the real-world applications of IT and how these non-technical users interact with technology on a day-to-day basis. Whilst aware of the various acronyms, initialisations and jargon strewn phrases of our industry, you’ll use them only when speaking to other technical people, and will be proficient at translating ‘tech talk’ into everyday language your grandparents would understand.
In a nutshell, you are someone that;
- Is ambitious, up for a challenge, and has the drive to help an SME grow and push forward
- Has a solid understanding of IT and the real-world application of technology in the workplace
- Can translate complicated technical jargon into everyday language, everyone can understand
- Is comfortable helping junior employees and understands when they need help themselves from someone senior
We must insist that you have the following;
- A full driving licence (access to a vehicle is not required, but beneficial)
- A minimum of two years of working on a support desk or in an IT role
It would be fantastic if you have attained industry-recognised accreditations or certificates, but don’t worry if you haven’t. A desire to develop and further your own knowledge and understanding are just as desirable. We’re happy to support and fund any employee with an ambition to learn – in fact – we encourage it.
What We Offer.
- Salary of £25,000 – £27,500 DOE
- Flexible working arrangements (Three days office-based / Two days remote)
- Electric car salary sacrifice scheme
- Fully funded training and industry recognised certifications
- 25 days of annual leave plus Bank Holidays rising one day per year after five years of service
- One day per year fully paid to volunteer and ‘giveback’ to a charity or local cause of your choice
- Paid overtime opportunities
- Regular company events
- Free fruit, snacks and drinks
To apply for this role please send us a copy of your CV and a covering letter to careers@acronyms.co.uk.
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We’re searching for a talented Project Planner to join our team in Plymouth to ensure that our work is delivered efficiently on time and to budget, whilst exceeding our clients’ expectations.
What You’ll Be Doing.
As a Project Planner, you’ll be ensuring that everything we deliver runs smoothly and provides a fantastic customer experience. Sitting between our Sales Team and our Technical Team it’ll be your responsibility to ensure projects run efficiently and on budget.
As new jobs are arranged you’ll be checking we have the resources required to deliver what’s been promised. This will mean organising IT engineers and their schedules and ensuring that equipment arrives where it needs to be in a timely fashion. Where required, you’ll also liaise with third parties such as Internet Service Providers to ensure all their work doesn’t hinder ours or the client.
As well as working with our engineers, you’ll work closely with those in sales, keeping them aware of likely time scales and availability for future projects. You’ll be expected to strike a fine balance between the commercial nature of the Sales Team and the practical nature of the Technical Team, to ultimately provide a fantastic experience for our customers.
In a nutshell, you will be;
- Working closely with technical engineers to plan and schedule ongoing projects to successful completion.
- Responsible for tracking project deliverables, monitoring progress and communicating status updates to customers.
- Facilitating project meetings to focus teams on their accountabilities and objectives.
- Responsible for the preparation of monthly management reporting packages regarding projects completed and those in progress.
- Working with various teams to ensure documentation, supporting materials and project plans are updated and readily available for internal employees and senior leaders.
- Taking an innovative, creative approach to planning projects and resource scheduling, keeping teams updated and ensuring an interactive and ongoing discourse.
Who You Are.
You’re a highly organised individual that can effectively plan and schedule the workload of others, whilst always keeping in mind customer experience and commercial sensitivities. You have the ability to multitask and can communicate effectively with stakeholders of different levels.
You should have a hands-on, proactive manner, that ensures projects run smoothly, and should be able to remain calm under pressure. It is important that you have experience of working with Microsoft Project.
In a nutshell, you are someone that;
- Has proven experience of project planning and scheduling.
- Has experience of scheduling IT service projects for a client being charged a fee.
- Leads by example in your approach to work, being hands-on and proactive.
- Has strong communication skills and pays close attention to detail.
- Is highly organised and can multitask.
We must insist that you have the following;
- Experience of planning projects previously.
- Experience and working knowledge of Microsoft Project.
It would be fantastic if you have attained industry-recognised accreditations or certificates, but don’t worry if you haven’t. A desire to develop and further your own knowledge and understanding are just as desirable. We’re happy to support and fund any employee with an ambition to learn – in fact – we encourage it.
What We Offer.
- Salary of £23,000 – £28,000 DOE
- Flexible working arrangements can be made available
- Electric car salary sacrifice scheme
- Fully funded training and industry recognised certifications
- 25 days of annual leave plus Bank Holidays rising one day per year after five years of service
- One day per year fully paid to volunteer and ‘giveback’ to a charity or local cause of your choice
- Regular company events
- Free fruit, snacks and drinks
To apply for this role please send us a copy of your CV and a covering letter to careers@acronyms.co.uk.
Speculative Applications
We don’t currently have any vacancies in the following positions, but below are roles we’re always happy to hear from prospective candidates about. We can’t promise we’ll have a position for you, but if you’d like to talk to us about one of the following positions, please send us an email to careers@acronyms.co.uk.
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What you’ll be doing.
Being on the 1st Line of the service desk, you’ll be the proverbial face of the company, as the first point of contact for our clients when they’re experiencing a technical issue they need resolving. Don’t worry though, you’ll work alongside our 2nd Line and 3rd Line Engineers who are your point of escalation and on hand to support you with both the day-to-day challenges you face, but also as a point of reference to help you develop your understanding and knowledge further.
As well as working with our other Service Desk Engineers, you may liaise with our Field Engineers, when an issue requires on-site assistance to fix it. On occasions you may be required to help a Field Engineer, visiting site to assist in the field on a particularly large job, such as something that requires many hands like an office move. We look for team players – not lone wolves.
Naturally, you’ll get to know our great customers as you assist them with their problems. We work with businesses all over the country, although they’re predominantly based in the South West. Whilst we focus on several core industries such as Engineering & Manufacturing, Healthcare, Hospitality, Leisure & Tourism, Legal & Finance, and Property & Real Estate we have clients from a whole host of different industries and sectors include some more unusual ones such as aquariums, mountain bike manufactures, dairies, jewellers, harbours and more. This means the range of questions, queries and therefore experiences you’ll be exposed to should be wide-ranging, allowing you the opportunity to build upon your knowledge, with the aim of progressing further in your IT career.
In a nutshell, you will be;
- Providing 1st Line technical assistance to a range of businesses of different sizes, across different industries.
- Answering phone calls and email tickets to provide technical support.
- Occasionally assisting field engineers with larger PC installations or office moves
You’ll be working with or on the following;
- End-user issues, typically in a Microsoft environment
- Microsoft 365
As a 1st Line Engineer we understand that you will have gaps in your knowledge and understanding, but please don’t let this put you off. We encourage all members of our staff to work towards their overall career aspirations and with this in mind will eagerly support you on that journey. This may be in the form of paid education, such as courses or certifications, but also job shadowing opportunities and mentorship from more senior employees.
Who you are.
You’re an inquisitive and curious individual with an eagerness to learn, develop and progress. You’re up for a challenge and want to play your role in a growing company, by providing a first-class customer experience.
So, with that in mind, you’ll be someone that has a basic understanding of IT but is passionate to learn and develop more. You’ll be friendly and approachable, with an excellent phone manner. You’ll be a team player, that understands when to persevere with a challenge, but also when it’s appropriate to ask for help.
Whilst a techie at heart, you’ll be considerate of how non-technical users interact with technology on a day-to-day basis and speak with them appropriately, limiting the use of technical jargon.
In a nutshell, you are someone that;
- Is curious, inquisitive and has a real desire to learn more and progress with your career.
- Is ambitious, up for a challenge and has the drive to help an SME grow and push forward.
- Has a basic understanding of IT.
- Can translate complicated technical jargon into everyday language, everyone can understand
- Is comfortable asking for help when required
- Has an excellent phone manner, is pleasant and approachable, and remains calm under pressure.
We must insist that you have the following;
- A minimum of six months of working on a support desk or in an IT role
It would be fantastic if you have attained industry-recognised accreditations or certificates, but don’t worry if you haven’t. A desire to develop and further your own knowledge and understanding are just as desirable. It would also be beneficial if you have a driving licence, but again, this isn’t a requirement of the role!
What we offer.
- Salary of £18,000 – £22,000 DOE
- Electric car salary sacrifice scheme
- Fully funded training and industry recognised certifications
- 25 days of annual leave plus Bank Holidays rising one day per year after five years of service
- One day per year fully paid to volunteer and ‘giveback’ to a charity or local cause of your choice
- Paid overtime opportunities
- Regular company events
- Free fruit, snacks and drinks
-
What You’ll Be Doing.
No two days are the same here at Acronyms. We know that’s cliché, but it’s true! As a 2nd Line Service Desk Engineer, you’re likely to work with every department of the company, in addition to a wide range of our clients – more on them below!
Being on the 2nd Line of the service desk, naturally, you’ll be a point of escalation for our 1st Line Engineers. If they should be struggling to resolve something tricky, you’ll be around to take over or lend a hand. You should be someone junior members of the team can look up to, someone they can trust, and someone that is happy to share their knowledge and expertise with those around them. We’re looking for team players – not lone wolves.
As well as working with our 1st Line Engineers, you’ll liaise with our Field Engineers as well, providing them with valuable backup should they encounter any issues whilst out on site. You’ll be happy to jump in the company van and assist them in the field if it’s required, meaning you might help in a wide variety of different scenarios, from solving on-site infrastructure issues to refreshing outdated hardware or even helping to set up a client’s new office, shop, or warehouse.
You’ll work closely with our Project Manager and the Sales & Marketing Team to help scope out projects, recommending long-term solutions to client problems. When this is done, you’ll assist with the installation, implementation, and deployment of those recommendations, helping to see a project through from initial idea to completion.
Naturally, with such variety, you’ll get to know our great customers, not only over the phone but in person too. We work with businesses all over the country, although they’re predominantly based in the South West. Whilst we focus on several core industries such as Engineering & Manufacturing, Healthcare, Hospitality, Leisure & Tourism, Legal & Finance, and Property & Real Estate we have clients from a whole host of different industries and sectors include some more unusual ones such as aquariums, mountain bike manufactures, dairies, jewelers, harbours and more.
As we said, no two days are the same!
In a nutshell, you will be;
- Providing 2nd Line technical assistance to a range of businesses of different sizes, across different industries.
- Acting as a point of escalation for 1st Line engineers, helping them with their understanding.
- Assisting field engineers with your knowledge and experience and providing on-site support where required.
- Researching and scoping a wide variety of projects and then putting them into play.
You’ll be working with or on the following;
- Microsoft server environments and desktop environments
- Microsoft Office 365
- Virtualisation technologies such as HyperV and VMware
- Network troubleshooting and diagnostics – DNS, DHCP, VPN, NAT, Routers, Switches etc.
If you don’t have the knowledge yet, we’d like to increase your understanding and experience in Microsoft Azure, Linux, and with PowerShell scripting, in addition to whichever areas of IT you’re truly passionate about.
Who You Are.
You’re someone who is up for a challenge, that wants to help a growing SME become a regional powerhouse, and progress in their own career at the same time.
So, with that in mind, you’ll be someone that has a solid understanding across the board in IT but is passionate to learn and develop more. You’ll be friendly and approachable, and happy to help colleagues at all levels. You’ll reach down the ladder and pull your 1st Line colleagues up whilst reaching upwards to grab the hand of those on the 3rd Line. At Acronyms, we’re a team. We win together, and on the occasions we lose together, we learn together also.
Whilst a techie at heart, you’ll be understanding to the real-world applications of IT and how these non-technical users interact with technology on a day-to-day basis. Whilst aware of the various acronyms, initialisations and jargon strewn phrases of our industry, you’ll use them only when speaking to other technical people, and will be proficient at translating ‘tech talk’ into everyday language your grandparents would understand.
In a nutshell, you are someone that;
- Is ambitious, up for a challenge, and has the drive to help an SME grow and push forward
- Has a solid understanding of IT and the real-world application of technology in the workplace
- Can translate complicated technical jargon into everyday language, everyone can understand
- Is comfortable helping junior employees and understands when they need help themselves from someone senior
We must insist that you have the following;
- A full driving licence (access to a vehicle is not required, but beneficial)
- A minimum of two years of working on a support desk or in an IT role
It would be fantastic if you have attained industry-recognised accreditations or certificates, but don’t worry if you haven’t. A desire to develop and further your own knowledge and understanding are just as desirable. We’re happy to support and fund any employee with an ambition to learn – in fact – we encourage it.
What We Offer.
- Salary of £25,000 – £27,500 DOE
- Flexible working arrangements (Three days office-based / Two days remote)
- Electric car salary sacrifice scheme
- Fully funded training and industry recognised certifications
- 25 days of annual leave plus Bank Holidays rising one day per year after five years of service
- One day per year fully paid to volunteer and ‘giveback’ to a charity or local cause of your choice
- Paid overtime opportunities
- Regular company events
- Free fruit, snacks and drinks
-
What You’ll Be Doing.
No two days are the same here at Acronyms. We know that’s cliché, but it’s true! As a 3rd Line Service Desk Engineer, you’re likely to work with every department of the company, in addition to a wide range of our clients – more on them below!
Being on the 3rd Line of the service desk, naturally, you’ll be a point of escalation for our 1st Line and 2nd Line Engineers. If they should be struggling to resolve something tricky, you’ll be around to take over or lend a hand. You should be someone with leadership ambitions that can help develop junior members of the team, sharing with them your experience and knowledge. Being an experienced part of a team is something you should enjoy. We’re looking for team players – not lone wolves.
In addition to being a point of escalation, you’ll provide mission-critical support to customer infrastructure and be responsible as a technical lead in relation to any episodes of incident management.
As well as working with our 1st Line Engineers, you’ll liaise with our Field Engineers as well, providing them with valuable backup should they encounter any issues whilst out on site. You’ll be involved in site days, regular visits to some of our largest clients. Using your experience, you’ll work with the field engineers to ensure that when working regularly on-site, our clients receive proactive support, that aims to fix any potential issues before they arise. You’ll then be happy to attend these site days as required and carry out that plan, reacting to any issues swiftly to provide a high level of customer service.
You’ll work closely with our Project Manager and the Sales & Marketing Team as a technical lead on our most complex projects, recommending long term solutions to client problems. When this is done, you’ll oversee the installation, implementation, and deployment of those recommendations, helping to lead a project through from initial idea to completion.
Naturally, with such variety, you’ll get to know our great customers, not only over the phone but in person too. We work with businesses all over the country, although they’re predominantly based in the South West. Whilst we focus on several core industries such as Engineering & Manufacturing, Healthcare, Hospitality, Leisure & Tourism, Legal & Finance, and Property & Real Estate we have clients from a whole host of different industries and sectors include some more unusual ones such as aquariums, mountain bike manufactures, dairies, jewellers, harbours and more.
In a nutshell, you will be;
- Providing 3rd Line technical assistance to a range of businesses of different sizes, across different industries.
- Acting as a point of escalation for 1st Line and 2nd Line engineers, helping them with their understanding.
- Acting a technical lead in response to any episodes of incident management.
- Assisting field engineers with your knowledge and experience.
- Planning and attending regular site days at a variety of client sites.
- Acting as technical lead, researching, and scoping complex projects and then putting them into play.
You’ll be working with or on the following;
- Microsoft Azure, server environments and desktop environments
- Microsoft Office 365 & Intune
- PowerShell scripting
- Virtualisation technologies such as HyperV and VMware
- Network troubleshooting and diagnostics – DNS, DHCP, VPN, NAT, Routers, Switches etc.
Whilst we’d like you to have knowledge and experience with the above, we’re always keen to push our employees to learn more and so will actively encourage you to increase your knowledge in these areas, in addition to whichever areas of IT you’re truly passionate about, by the way of fully-funded learning opportunities.
Who You Are.
You’re someone who is up for a challenge, that wants to help a growing SME become a regional powerhouse, and progress in their own career at the same time.
So, with that in mind, you’ll be someone that has a solid understanding across the board in IT and years of experience to match. You’ll be passionate about learning and keen to push yourself further, whilst acknowledging the use of your experience for helping the development of others in your team. You’ll be friendly and approachable, happy to help colleagues at all levels and lead where necessary. You’ll reach down the ladder and pull your 1st and 2nd Line colleagues up whilst actively supporting those around you at 3rd Line. At Acronyms, we’re a team. We win together, and on the occasions we lose together, we learn together also.
Whilst a techie at heart, you’ll be understanding of the real-world applications of IT and how these non-technical users interact with technology on a day-to-day basis. Whilst aware of the various acronyms, initialisations and jargon strewn phrases of our industry, you’ll use them only when speaking to other technical people, and will be proficient at translating ‘tech talk’ into everyday language your grandparents would understand.
In a nutshell, you are someone that;
- Is ambitious, up for a challenge and has the drive to help an SME grow and push forward
- Has a solid understanding of IT and the real-world application of technology in the workplace
- Is friendly, approachable, can lead and help others in their own development and understanding
- Can translate complicated technical jargon into everyday language, everyone can understand
- Is comfortable helping junior employees and understands when they need help themselves from someone senior
We must insist that you have the following;
- A full driving licence (access to a vehicle is not required, but beneficial)
- A minimum of five years of working on a support desk or in an IT role
- Has industry certifications from recognised vendors E.g. Microsoft, Cisco, VMware
- Experiencing of leading teams of technical engineers
What We Offer.
- Salary of £30,000 – £35,000 DOE
- Flexible working arrangements (Three days office-based / Two days remote)
- Electric car salary sacrifice scheme
- Fully funded training and industry recognised certifications
- 25 days of annual leave plus Bank Holidays rising one day per year after five years of service
- One day per year fully paid to volunteer and ‘giveback’ to a charity or local cause of your choice
- Paid overtime opportunities
- Regular company events
- Free fruit, snacks and drinks
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What you’ll be doing.
As an IT Field Engineer at Acronyms, you’ll be the public face of the company, working at customer sites across the South West to directly assist clients with technical issues or to implement a wide range of project work.
Working in the field, you’ll be on hand to assist the IT service desk, visiting site to resolve any issues that cannot be fixed remotely. You’ll liaise with IT service engineers of all levels to understand customer problems, and will be happy taking ownership of these situations, seeing them through to resolution, ensuring that documentation is kept up to date. You’ll be liaising with customers directly, getting to our many clients (more on them later!) and helping them understand the issues they’ve face and how we’ve resolved them. If an immediate fix isn’t possible, you’ll be happy to recommend long term solutions that can be picked up by the Projects Team for implementation.
As well as supporting our service desk you’ll work closely with the Sales Team and Project Manager, visiting sites to scope out new projects, building on this knowledge to help the team plan out work, and then visiting site to help implement those plans. The workload varies between technical support and project work, with splits differing week to week depending on what’s needed. When on-site you’ll work either by yourself or other Field Engineers, based on the requirements of the job.
Naturally, by being on-site regularly you’ll get to know our great customers in person. We work with businesses all over the country, although they’re predominantly based in the South West. Whilst we focus on several core industries such as Engineering & Manufacturing, Healthcare, Hospitality, Leisure & Tourism, Legal & Finance, and Property & Real Estate we have clients from a whole host of different industries and sectors include some more unusual ones such as aquariums, mountain bike manufactures, dairies, jewellers, harbours and more.
In a nutshell, you will be;
- Providing technical assistance in the field to a range of businesses of different sizes, across different industries.
- Supporting the Projects Team by scoping, planning and implementing projects on site.
- Acting as backup to the service desk to provide customers with remote technical assistance.
You’ll be working with or on the following;
- Microsoft server environments and desktop environments
- Microsoft 365
- Virtualisation technologies such as HyperV and VMware
- Network troubleshooting and diagnostics – DNS, DHCP, VPN, NAT, Routers, Switches etc.
If you don’t have the knowledge yet, we’d like to increase your understanding and experience in Microsoft Azure, Linux and with PowerShell scripting, in addition to whichever areas of IT you’re truly passionate about.
Who you are.
You’re someone who is up for a challenge, that wants to help a growing SME become a regional powerhouse, and progress in their own career at the same time.
So, with that in mind, you’ll be someone that has a solid understanding across the board in IT but is passionate to learn and develop more. You’ll be friendly and approachable, and happy to assist clients face-to-face. You’ll have a positive attitude, and be confident representing the company publicly. You’ll need to be someone who can think on their feet, react well to changing situations and act courteously and professionally throughout.
Whilst a techie at heart, you’ll be understanding of the real-world applications of IT and how non-technical users interact with technology on a day-to-day basis. Whilst aware of the various acronyms, initialisations and jargon strewn phrases of our industry, you’ll use them only when speaking to other technical people, and will be proficient at translating ‘tech talk’ into everyday language your grandparents would understand.
In a nutshell, you are someone that;
- Is ambitious, up for a challenge and has the drive to help an SME grow and push forward
- Has a solid understanding of IT and the real-world application of technology in the workplace
- Can translate complicated technical jargon into everyday language, everyone can understand
- Is comfortable meeting with and speaking to customers face-to-face
We must insist that you have the following;
- A full driving licence (access to a vehicle is not required, but beneficial)
- A minimum of two years of working on a support desk or in an IT role
It would be fantastic if you have attained industry-recognised accreditations or certificates, but don’t worry if you haven’t. A desire to develop and further your own knowledge and understanding are just as desirable. We’re happy to support and fund any employee with an ambition to learn – in fact – we encourage it.
What we offer.
- Salary of £25,000 – £27,500 DOE
- Electric car salary sacrifice scheme
- Fully funded training and industry recognised certifications
- 25 days of annual leave plus Bank Holidays rising one day per year after five years of service
- One day per year fully paid to volunteer and ‘giveback’ to a charity or local cause of your choice
- Paid overtime opportunities
- Regular company events
- Free fruit, snacks and drinks
Why join Acronyms?
We understand that there’s far more to a job than 9 to 5 and a salary.
It needs to be fulfilling. You need to feel supported, respected, and valued, and ultimately have a purpose and something to believe in. That all comes from building the right company culture.
By reading below we hope you’ll get a better idea of who we are, and what it means to be part of the team at Acronyms.
Who We Are.
In 2003 Acronyms founder Dave Smith was fed-up with IT companies overselling, so he founded a business with a simple ethos – to sell the correct solution, not the most expensive. Over 15 years later and this ethos, along with quality of service and a passion for technology, has led us to become a trusted provider of IT to businesses across the South West and further afield.
Our mission is therefore to provide businesses with exceptional, tailored IT and unified comms that are fit for purpose, exceed our clients’ expectations and that our employees are proud of, and we do this by staying to true to our core values. After all, they make us what we are, they’ve helped us get where we are today and we’re sure they’ll continue to help us in the future.
Partnerships: We seek to create long lasting partnerships with our clients that make a positive difference to their business.
It wouldn’t be possible to build long lasting relationships with our clients if we didn’t build them with our employees first, many of whom have worked here for more than five years. One of our proudest achievements is our high level of staff retention and with happy employees, come happy customers.
Transparency: We provide an authentic, dependable, and approachable service and we are always transparent.
Being transparent ensures everyone in the business and connected to it, knows exactly where they stand, what’s expected of them, what’s going well and where there’s room for improvement. Everyone at the company (including Senior Management!) attends quarterly one-to-ones, whilst the company host quarterly company wide meetings and provide means of offering anonymous feedback, so we can ensure the company is always honest and open about how we can continue to grow, thrive, and do the best we can.
Exceeding Client Expectations: We deliver an exceptional experience that goes beyond our clients’ expectations.
And we like to do the same for employees too! We endeavour to make Acronyms an enjoyable, comfortable, and exciting place to work. We’re not Google and can’t promise you a slide in the office, but we do provide our staff with flexible working conditions, fully funded training, certifications and courses, free fruit and snacks, regular company events, giveback days, paid overtime, and a holiday loyalty scheme for long serving employees.
Delivering The Correct Solutions: We don’t oversell. We provide the correct solution for each and every client.
Doing what’s right is important to us. It’s how you build trust and a solid reputation that others can believe in and naturally this extends beyond our client relationships. It’s why we support our local communities and numerous other charities and initiatives. It’s also why we provide every employee with a day of giveback, fully paid. It’s simply the right thing to do.
Don’t see a role for you?
If you don’t see a role for you, but still like the idea of working for Acronyms, we’d still love to hear from you!
Simply send us a copy of your CV, let us know what it is you’re brilliant at and what role you could see yourself doing for us.
How we help our employees give back.
As an SME we believe it’s vitally important that we play our role in the local communities we’re lucky enough to call home. We want our employees, as well as their friends and families, to grow up, live and work in happy, safe environments that enable them to prosper, and whilst we have a duty to our customers, we feel we also have a responsibility to help those around us, that might not be as fortunate as ourselves.
Our approach to CSR.
Charity of the Year
Each year we support a charity or local cause, helping to raise both funds and awareness, with the company match funding employee efforts.
Community Sponsorship
We sponsor local events in the spirit of community enjoyment, that encourage an active lifestyle. Most notably we are sponsors of Britain’s Ocean City Running Festival.
Community Giveback
Every employee can spend one day a year fully paid volunteering for a charity or cause of their choosing.
Armed Forces Support
We are signatories of the Armed Forces Covenant and proud sponsors of various military charities including Team Endeavour Wheelchair Rugby Team and the West Country 100.
How we help our employees learn and grow.
At Acronyms, we believe the best way we can help is to invest in our employees and that’s why we actively encourage all members of staff to pursue their career aspirations tirelessly. We’re happy to fund, mentor, provide the time, support, and encouragement you need so that you can have the career you desire. Whether you want a certification in particular hardware, you want to become an expert in the products of a certain of vendor, or you want to pick up new skills and expertise entirely, if there’s a case for it, we’ll support you every step of the way.
By investing in our employees, we invest in our company and our collective futures. In short, everyone wins. It just makes sense!
