Does my business need VoIP?
In this day and age, it is of paramount importance that large and small businesses alike keep up to date with the ever-changing digital landscape. From nurturing growth to cementing operational continuity, ensuring digital assets and IT infrastructure are being kept up to date, and managed proactively has a number of benefits, for the modern organisation. With this in mind, and with the ISDN and PSTN switch off on the horizon, there’s never been a better time to implement VoIP in your day-to-day operations.
What is VoIP?
In simple terms, Voice Over Internet Protocol, better known as VoIP or VoIP telephony, is a phone service that utilises the internet instead of a traditional landline connection. By allowing businesses and organisations to receive and make calls over a secure internet connection, VoIP is essentially a modern alternative to the traditional hard phone which has dominated office operations for decades.
If your business is UK-based, you have until 2025 to make the switch over to a VoIP system. This is especially important if you’re still relying on traditional phone lines through the Integrated Services Digital Network. Known more commonly as ISDN, the network currently uses digital transmissions to make and receive calls over the traditional copper wires of the Public Switched Telephone Network, or PSTN. With the ISDN and PSTN due to be switched off and out of use in just a few years, large and small businesses alike have just a few years to upgrade their communication systems to VoIP.
What are the benefits of VoIP?
VoIP telephony is more than just a solution for the ISDN and PSTN switch off. It’s actually an innovative communication system that allows businesses to utilise the power of the internet and do away with outdated IT infrastructure. Businesses and organisations that opt-in can choose between a hybrid approach with a combination of hard and softphones or switch over entirely to a modern, fully-integrated digital interface.
So what are the benefits of implementing VoIP within your day-to-day operations?
Business continuity
A VoIP telephone system can cement business continuity in your day-to-day operations in ways traditional phone communications cannot. For example, if you lose your internet connection, there will typically be a practical and cost-effective solution compared to the process of fixing a broken phone line. As a result, you will experience minimal downtime – especially if you have an IT support company to resolve the issue for you.
It’s also worth noting your IT support provider will be able to proactively manage your digital assets and IT infrastructure, including your internet connection. Essentially, this means any potential problems can be addressed before they escalate. When it comes to your IT infrastructure, including your VoIP system, a proactive solution that checks and manages your internet connection translates into a more reliable and steady service.
Flexibility & mobility
In this day and age, flexibility and mobility are crucial for small and large businesses alike. Fortunately, VoIP telephony is a scalable, flexible tool that can not only be easily implemented within your operations but also tailored to the needs of you and your business.
VoIP is most often implemented and managed by IT support companies on behalf of a business. Most professional IT support teams will be able to create a bespoke VoIP package and shape it depending on the size of your organisation as well as your unique needs. This gives you and your employees added flexibility when it comes to your overhead costs as well as additional perks and features traditional communication networks can’t offer.
As VoIP relies on the internet to function, it’s easy to scale your system up and add more employees as your business grows. VoIP also easily integrates with work mobiles and as a result, allows for added mobility. Your employees will be able to access your network from anywhere, which is ideal in a time of remote working.
Modern solutions at Acronyms IT Support
In this day and age, it is critical for large and small organisations to stay ahead of the tech curve. Keeping your digital assets and IT infrastructure up to date and managed proactively has a number of advantages for your business, from nurturing growth to maintaining continuity in your day-to-day operations. With that in mind, and with the demise of both ISDN and PSTN on the horizon, there’s never been a better moment to integrate VoIP into your business.
Since 2003, Acronyms IT Support has been helping businesses and organisations in the South West manage their digital assets and IT infrastructure. Our team of technicians, engineers, and consultants can provide your business with a selection of digital solutions and services, including VoIP telephony, that can help to nurture growth and cement continuity within your business operations.
If you’re ready to make the switch or have any questions about any of the other services we have to offer, please contact the team today.
