Does my business need an in-house IT support technician?
Employing the assistance of an IT support technician certainly has its benefits for modern businesses and organisations. With continued education, support and the right background, managed IT support can assist your team in their day-to-day operations and build an in-depth knowledge of your specific IT assets and digital infrastructure.
As remote working and the use of cloud-based software grows in popularity, deciding between in-house or outsourced support may seem like a daunting task. There are many factors to take into consideration. At the end of the day, it comes down to the needs of you and your business.
If you already employ an in-house IT manager, it is vastly beneficial to businesses and organisations to outsource the management of your tech to a dedicated IT support service that can complement your existing support.
What is an in-house IT support technician?
In-house IT support is where your business recruits the assistance of an IT department or specialist. In-house IT support may be a single technician or an entire department. Employing in-house support is a more conventional way of approaching IT management, being typical of a traditional centralised office.
What are the benefits of in-house IT support?
With in-house IT support, your business is guaranteed quick, reliable tech solutions. In-house IT support is onsite, so your team of technicians, engineers and consultants will be familiar with your equipment. They will also be able to physically look at any issues that may arise. Having only one system to care for also means your IT team will be able to build a detailed inside knowledge of your networks. As every business is different, you will also be able to hire a team that fits well within your unique company culture.
The disadvantages of traditional in-house IT support
There is no upside to interruptions in your day-to-day operations. This is especially pertinent in small organisations where business continuity is of the utmost importance. Failures in your tech and persistent downtime can be frustrating at the best of times. It can be especially frustrating for a small business that has little support and limited staff.
Disadvantages of hiring in-house IT support include the lack of tech support during annual leave. To avoid this, you may seek to hire an entire department. However, the long-term cost of a yearly salary for each employee plus benefits can often overwhelm small businesses.
Another issue that can occur is the need to replace IT employees as quickly as possible. If one of your employees resigns, they will need to be replaced quickly to maintain the level of IT support you and your business require. As IT experts are highly sought after, it can take months to advertise, sift through CVs, interview and hire a new technician. There is also a period of training required to bring that new employee up to speed on your digital infrastructure and assets.
In both these situations, it is best to employ an IT support service who can work with your in-house support and manage your tech in the absence of your employee.
Do I need an IT support technician?
You may consider not hiring IT support at all. However, this is a rookie error. These days with businesses and organisations so reliant on technology to get through the day, it makes little sense to neglect to hire a digital caretaker – in-house or not. This is especially important if you’ve recently invested heavily in the latest and advanced technology. After all, that tech will not manage itself.
Other businesses may shoulder the management of their digital assets and infrastructure to the most IT-savvy member of their team. In the long run, this situation can cause issues, including a significant distraction to the technologically literate person in the office who simply wants to get on with their job.
Outsourcing your IT support is the future
These days with so many businesses reliant on their tech to ensure continuity and maintain their day-to-day operations, many businesses and organisations are choosing to outsource the management of their IT support to a professional company.
Managed IT support was especially important at the peak of the Covid-19 pandemic. As millions of people from around the world moved from traditional centralised offices to at-home workspaces, IT support companies were working remotely to ensure the transition was as smooth as possible.
What is managed IT support?
An IT management company is a managed service provider (MSP). An MSP proactively manages and resolves issues within the digital assets and infrastructure of a business or organisation. Essentially, an IT management company does the job of an in-house IT support technician. However, the services they provide are often delivered both remotely and/or onsite depending on the needs of you and your business.
Outsourced tech management has become increasingly popular in recent years as businesses and organisations have become more and more reliant on the internet and their cloud-centric technology in their day-to-day operations. Employing the assistance of a managed IT service has many benefits for modern businesses.
The benefits of a managed IT support technician
A professional IT service will be available both in-house and remotely, so you will get the best of both worlds depending on the needs of you and your business. Compared with an in-house team, an IT support company often has access to more staff and vastly more resources. As a result, a professional IT support company can often resolve issues more efficiently.
Most services also offer proactive solutions meaning potential issues that threaten your business continuity will be resolved before they escalate. This drastically reduces the chances of your system crashing.
Perhaps most pertinent for small businesses, a professional IT support service is a lot more cost-effective than hiring an in-house IT department. Hiring an in-house technician will cost a business an entire yearly salary plus benefits, whereas outsourcing the management of your tech to a professional service gives you and your business access to an entire team of technicians, consultants and engineers for a fraction of the cost. Professional IT services often offer a variety of different plans and pricing structures, meaning your support will be tailored to the needs of you and your business in a manageable package that is easily budgeted for. Your business will also have the flexibility to grow.
While hiring new staff is also a source of stress for most businesses and organisations, outsourcing the management of your tech shifts the responsibility of employee management to your IT company. By shifting that responsibility, you will have more time to focus on the growth of your business without worrying about the management of your tech. This also eases tension and stress within your own team. You and your staff will be free to concentrate on building your business and nurturing growth.
What services do managed IT companies offer?
Managed IT companies offer a variety of different services and solutions that are tailored to the needs of you and your business. As well as training your staff to use the digital assets and infrastructure available to them to its fullest advantage, employing the assistance of an IT company ensures your system is being proactively managed and kept secure.
Most professional IT companies will offer an IT consultancy service. Whether you’re moving offices, introducing fresh up-to-date technology into the office or planning a large project that is reliant on your digital infrastructure, IT consultancy gives you and your team access to a second opinion when it comes to your tech. An IT consultant can provide valuable insight into the best possible way to implement your project. Although your project may sound simple enough on paper, IT consultancy can save you time in the long term, assist and increase the capacity, expertise and scope of your current IT team (if you already have one) and reduce the risk of any downtime. With any new project comes a certain level of risk – IT consultancy ensures maximum business continuity and minimal downtime.
Managed IT support
IT support is an absolute necessity for any business without in-house expert IT advice. Managed IT support can either act as an outsourced IT department or complement an existing in-house team. Offering proactive support, most IT support companies will evaluate your current system for any risks or issues that could potentially escalate meaning they’ll be able to prevent your business from going over the cliff rather than picking up the pieces at the bottom of the ravine. Available both onsite and remote, employing managed IT support gives you the time to focus on your business and nurture growth.
Managing and protecting your data can be a hugely complicated process. This is especially pertinent for larger businesses and organisations with hundreds of employees. Maintaining security levels to protect your data should also not be underestimated. An IT support company can assist you with your data management, ensuring it’s easily accessible to you and your team while still maintaining a level of security.
Cloud-centric technology is becoming increasingly popular within businesses and organisations. When used correctly, it gives your team the ability to streamline their tasks and data. Your team will also be able to work remotely with minimal downtime. Employing the assistance of a managed IT company will ensure your business is using up-to-date, practical cloud-centric technology to its fullest capacity by keeping your system running smoothly and training your staff.
Without a doubt the most important part of your digital assets and infrastructure, businesses and organisations have become increasingly reliant on internet connectivity in recent years. It’s important that your team has access to a secure, reliable business connection that supports the specific demands of your business. Managed IT companies have an in-depth understanding of the importance of your connection, and as a result, can work with you and your team to ensure the internet you are so reliant on remains connected and safe to use. Most IT support companies can also set up a backup internet connection for your business, ensuring minimal downtime in the event your primary connection fails.
If your business or organisation is large enough, you may even want to think about installing public Wi-Fi within your building. Setting up public internet within your business will give your guests secure internet access they can use while visiting your office. Public internet is also a necessity for many businesses within the hospitality and tourism sectors and can help you gather valuable information about the customers visiting your establishment. An IT support company can supply you with the tools necessary to create sign-in pages, track user data and behaviour while remaining compliant with privacy regulations.
Unified communications are the combination of multiple communicative methods, such as telephone, video calling, email and instant messaging. An IT support company can assist you with the communications within your business or organisation, utilising the strength of each platform. This aspect of IT management can improve the efficiency and productivity of your company.
Hiring a managed IT support technician from Acronyms IT Support
These days more businesses and organisations are turning to managed IT companies to ensure business continuity in their day-to-day operations, or to complement their existing in-house support technician. From reliable, proactive support to keeping your overhead costs down, an IT support service will be able to deliver practical solutions to your business, support your digital assets and infrastructure and nurture growth within your company.
Acronyms IT support has been devising hassle-free, cost-effective digital solutions to businesses across the South West since 2003. Boasting a talented team of technicians, engineers and consultants with a wealth of expertise and knowledge, you’ll never have to worry about overselling, and you’ll never find yourself wading through complicated jargon. We tailor our services and solutions to the needs of you and your business.
If you have any questions about the services we offer or are ready to book your consultation with our team, then please contact us today.